Shift Leader at Calera Krystal

Shift Leader supports the store management team’s daily operations of a Krystal restaurant in support of the Brand Vision, Mission and Promise while role modeling Krystal’s Core Values. This role works with the management team to ensure compliance with company standards in product preparation and delivery, customer service, facilities maintenance, and financial accountability. The Shift Leader assists in selecting, training, and coaching team members to achieve key results in People, Customer, Sales, and Profit.

Responsibilities

• People: Demonstrate Krystal Core Values while assisting in building high-performing employees through training, retention, and recognition. Partner with management to execute the Performance Management process, ensuring employees are set up for success and held accountable.
• Customer: Drive a customer-focused culture by resolving issues and training employees to meet or exceed service standards. Coach, recognize, and hold shifts accountable for operational excellence using company systems. Ensure food safety standards are met during shifts.
• Sales: Partner with management to implement restaurant-level plans and marketing initiatives.
• Profit: Execute cash/security, inventory, labor, and food control procedures during shifts, taking action to close gaps.

Requirements

• Must be at least 21 years of age.
• ServSafe certification required.
• High School Diploma or GED preferred; one (1) or more years of restaurant experience.
• Proficient in Microsoft Office software applications.
• Flexible schedule, including days, nights, overnights, and weekends.
• May require travel to other locations (e.g., stores, bank, meetings).
• Valid Driver’s License.

Skills

• Customer Focused: Prioritizes guest satisfaction and motivates the team through role modeling.
• Initiative: Takes proactive action to achieve goals beyond job requirements.
• Action Oriented: Maintains high productivity and effectiveness over sustained periods.
• Team Player: Encourages cooperation and promotes a respectful, inclusive work environment.
• Typing/computer keyboard proficiency.
• Ability to retrieve, compile, and verify data and information.
• Maintain records/logs and organize equipment.
• Strong verbal, written, and public speaking skills.
• Research, analyze, and interpret information; recommend action.
• Leadership and supervisory skills; managing people.
• Basic mathematical concepts (addition, subtraction).

Physical Requirements

• Sitting, standing, or walking for extended periods.
• Extended computer screen use.
• Reading, speaking, and hearing.
• Lifting/carrying items over 20 pounds.
• Repetitive motions (pushing/pulling, bending/stooping, reaching/grasping).
• Writing.
• Exposure to electrical hazards, cleaning agents, and a normal office environment.

Benefits

• Competitive pay.
• 401(k) offered.
• Supplemental Insurance.
• Health, Dental, and Vision Insurance.