Shift Leader

About the role

The Shift Leader is responsible for the profitability and overall operation of the restaurant as a compliment to the manager in charge and also in their absence. A majority of the time will be spent leading the team to meet a high guest experience along with training and coaching new and existing employees.

Responsibilities

• Holds the guest as their highest priority and role models exceptional guest service
• Acknowledges all guests with a friendly smile and is highly responsive to needs and special requests
• Empowers the team to satisfy guests and resolve problems
• Communicates clearly with each guest in a friendly and courteous way
• Serves quality food and beverages to each guest
• Edits the Guest Satisfaction Survey program and ensures receipts are issued with each order
• Ensures service with speed are met throughout each shift at Drive Thru and Front Counter
• Executes team service through effective deployment and communication
• Ensures the restaurant meets food safety, sanitation and cleanliness standards during shift
• Assists with equipment maintenance and calibration
• Utilizes Red Book or similar tool to track required documentation
• Guards the safety and security of the crew members and guests by proactively identifying and addressing opportunities

Qualifications

• Fluent in English
• Restaurant, retail, or supervisory experience
• Basic computer skills
• At least 18 years of age (where applicable)
• Basic writing skills
• High School diploma, or equivalent
• Basic math skill and financial acumen
• Must have open availability to work all shifts
• Capable of standing for 6+ hours and for lifting up to 30lbs
• Proficient in English
• At least 16 years of age
• At least 1-2 years of restaurant or retail industry experience or at least 6 month of supervisory experience

Benefits

Health insurance
401k per company policy

Pay

Salary is commensurate with experience.

Schedule

Shifts vary based on the restaurant’s schedule.