Shift Leader

Requirements

• Must be at least 18 years old
• High school diploma or equivalent
• Flexibility to work nights, weekends, and holidays
• Ability to stand for long hours at a time and work in a fast-paced environment
• Manager Food Handlers certification

Responsibilities

• Act as ambassador for brand standards and company values; knows and coaches to them at every opportunity
• Execute Food Safety & Line Checks 100% on every shift and takes any corrective action required
• Perform Management Travel Paths and Pre-shift Meeting Checklists in accordance with Shift Checklists
• Manage cash control and security procedures
• Manage labor and food cost throughout shift
• Take appropriate actions to ensure the restaurant's vision and associated targets are met shift by shift
• Hold all Team Members and other management team accountable to the brand standards
• Solve shift related problems, identify opportunities and communicate well to General Manager and Restaurant Managers about how restaurant can improve performance
• Ensure a safe working and Guest experience environment by facilitating safe work behaviors of the team

Essential Skills

• Leader – ability to train, develop and hold team members accountable to brand standards
• Manager – organized, detailed oriented, sets goals, and has a proven track record of delivering goals consistently; can manage multiple deadlines with a sense of urgency
• Continuous Improvement mindset – identify opportunities to improve team member performance
• System-oriented – uses systems and checklists to ensure resources are used efficiently and effectively
• Accountable – takes responsibility for mistakes, owns solutions as well as problems; holds the team accountable
• Tech Savvy – proficient in ops-based technology & BOH software (i.e. Restaurant 365) and Microsoft Office
• Self-starter – for both business and self-development; avid learner
• Guest service mentality – has a genuine desire to serve others and create connections
• Communication – strong interpersonal, written and verbal communication skills
• Math Ability – excellent business math skills
• Reasoning Ability – strong problem solving and decision-making skills, and the ability to be flexible and adapt in any situation
• Supervisory Responsibilities – reports to the Restaurant Manager & General Manager and requires supervisor responsibilities of team members

Benefits & Perks

• Bonus Plan
• Quality of Life/Flexible Schedules
• Advancement Opportunities – Performance-driven & merit based, not tenure based
• Medical, dental, vision
• PTO
• No late nights – All restaurants close by 9pm everyday
• FREE Meal Policy
• Dental insurance
• Paid time off
• Signing bonus
• Training & development
• Free food & snacks
• Opportunity for advancement
• Bonus based on performance