Shift Leader

About the role

Break Time Shift Leaders assist in the management and operations of a Break Time Convenience Store. This first step into management assists with the store’s finances, performs shift supervision, and completes the necessary paperwork. Shift Leaders are energetic team members who believe it only takes a moment to make your day better.

MFA Petroleum is a subsidiary of MFA Oil Company, a farmer-owned cooperative founded in 1929. MFA Petroleum operates Break Time convenience stores in Missouri and a Big O Tires franchise in Missouri, Arkansas, and Kansas. MFA Oil supplies fuels, lubricants, and propane to customers in Missouri, Arkansas, Indiana, Iowa, Kansas, Kentucky, Oklahoma, and Tennessee. MFA Oil also operates BluSphere Energy, a solar panel installation company, and APM, a wholesale fuel distributor.

Responsibilities

• Working with customers — Provide excellent customer service by engaging with customers and encouraging the store team to do the same; consistently and courteously greet and thank each customer and provide fast and friendly customer service; actively support peak hours; handle complaints quickly and courteously; conduct accurate and efficient transactions.
• Day-to-day store operations — Assist in all aspects of store operation including daily reporting, banking, inventory, bookkeeping, fuel management, and ensuring the facility and all equipment and property is well maintained and in good condition; maintain store cleanliness; ensure timely open and close and observation of all scheduled hours of operation during assigned shifts; execute food programs including promoting food service and safety.
• Merchandising and sales — Assist in the proper execution of marketing programs; perform all merchandising activities including proper pricing, knowledge and implementation of promotions and sales, suggestively selling to customers, proper vendor check in, and keeping all merchandise stocked, clean, fronted, and faced (including the cooler).
• Supervising — Supervise assigned shifts in the absence of the manager; help train new employees on company policies and procedures; provide input for performance evaluation and disciplinary action as required; promote food service and food safety.
• Communication — Maintain timely and professional communication with customers, vendors, other employees, and management as it relates to all aspects of the store operations.
• Financial Responsibility — Understand the store finances; control merchandise and cash shortages and other expenses; participate in cash, lottery, cigarettes and general inventory audits; help meet or exceed company goals for sales and controllable expenses; perform loss control functions related to cash handling, lottery sales and redemptions, food waste, employee purchases, merchandise sales, etc.
• Teamwork — Exhibit professionalism in appearance, conduct and judgement, always setting the appropriate example; assist in recruiting, training, and developing the store team; work as a team to adhere to all local, state and federal regulations concerning all facets of job responsibilities and duties, and store operations.
• Working with technology — Utilize the store’s technology including point of sale systems, desktop and laptop computers and hand-held