Shift Lead - Walnut Street

About the role

At Blank Street, we're on a mission to become the defining food and beverage brand of our generation, built on a matcha-forward menu done obsessively right, a design aesthetic people stop to photograph, and a high-volume format that never cuts corners on quality or hospitality. Shift Leads at Blank Street don't just run shifts—they set the standard. You're the heartbeat of the store: keeping the floor moving, holding the bar high, and making sure the team shows up as the best version of themselves every single shift. The details are the whole point—the drink that's made exactly right, the customer who leaves happier than they came in, the shift that runs like clockwork.

We're opening in Philadelphia for the first time, and the Shift Lead role carries real weight. We expect our Shift Leads to care deeply for both our customers and their team. We celebrate wins together, whether it's beautiful latte art or a meaningful customer interaction. Shift Leads set the tone, building pride, energy, and a strong sense of camaraderie across the team. You're not inheriting a culture—you're building it. How this team operates, how this store feels, and how Blank Street lands in a brand-new city starts with you.

Responsibilities

• Lead the shift with clarity and confidence, directing, coaching, and supporting the team while owning the floor
• Train new team members alongside your General Manager and the Training Team
• Continue to train others as we evolve to ensure we are achieving our standards across product quality, safety, and hospitality
• Delight our customers with consistent, welcoming, and engaging hospitality, turning every customer into a regular
• Step in to handle customer or team issues in a calm, positive, and solutions-oriented way
• Maintain a clean and organized environment, upholding both Local Department of Health and Blank Street standards at all times
• Be an integral part of our world-class team using the best equipment, coffee, and matcha in the industry
• Partner with our Operations and Marketing teams for events and promotions to expand our brand to new customers
• Set your team up for success by mastering different company procedures such as cash handling, inventory, waste tracking, and opening and closing processes

Requirements

• 2+ years' experience in a customer service leadership position, preferably in hospitality or coffee
• 18+ years of age
• Able to lift 25+ lbs and stand for long periods of time
• Availability that meets the needs of our cafes
• Full-time: 30-40 hours per week, 4-5 days per week, including 2 peak days (Friday, Saturday, Sunday)
• Weekend and holiday availability preferred
• Authorized to work in the US (Blank Street participates in E-Verify)

Who we're looking for

• A strong people leader who coaches in the moment, gives clear direction, and brings out the best in others
• Friendly and passionate about hospitality, always leading by example to make a customer's day
• Detail-obsessed, holding a high bar for product quality, cleanliness, and organization
• Operationally minded, acting with intent, purpose, and ownership to keep shifts running smoothly
• Adaptable and solutions-oriented, staying calm under pressure in a fast-paced environment
• Passionate about coffee and/or matcha, sharing that enthusiasm with the team
• An inclusive team builder who fosters a positive, respectful environment and brings different personalities together

Benefits

• $19.50 per hour + tips
• A comprehensive Barista accreditation and training program
• Clear pathways for career growth and development with opportunities to step into leadership roles
• Tenure-based paid time off
• Commuter benefits
• Sick time
• 1.5x pay on select holidays
• Complimentary coffee and treats on shift
• Free Blank Street swag

Schedule

• Full-time: 30-40 hours per week, 4-5 days per week
• Must be available to work 2 peak days (Friday, Saturday, Sunday)
• Weekend and holiday availability preferred