Shift Lead (Wahiawa)

About the role

We're looking for energetic customer service representatives with personality and people skills. Whether you're seeking a part-time job, full-time career, or supplemental income, Domino's Pizza offers flexible schedules that work with your life. You'll have time for school, friends, or other pursuits while working during peak pizza hours.

Domino's is growing rapidly, providing numerous opportunities for advancement—from customer service to management, corporate operations, or even franchise ownership. This role is ideal for those who want a fun, fast-paced environment with room to grow.

Advancement

Many team members start as delivery drivers or customer service representatives and advance to management or franchise ownership. Domino's offers a clear path for growth, whether you're looking for a hobby, a main gig, or a long-term career.

Diversity

Our mission is to recognize, appreciate, and utilize the unique talents of all individuals. We foster an inclusive environment where differences help team members reach their highest potential.

Responsibilities

• Operate store equipment, including ovens, computers, and phones.
• Stock ingredients from delivery areas to storage, work areas, and walk-in coolers.
• Prepare pizza and other menu items.
• Receive and process telephone and in-person orders.
• Take inventory and complete associated paperwork.
• Clean equipment and facility daily.

Requirements

• Must be 18 years of age or older.
• Prior quick-service restaurant (QSR) experience is highly desired.
• Ability to comprehend and give correct written and verbal instructions.
• Strong communication skills for processing orders over the phone and in person.
• Basic math skills (addition, subtraction, multiplication, division) and ability to make correct monetary change.
• Motor coordination for rapid, precise movements (e.g., entering orders, handling pizza dough).
• Ability to work in varying temperatures (36°F in coolers to 90°F+ in work areas).
• Tolerance for fumes, cornmeal dust, and cramped quarters.
• Ability to handle hot surfaces/tools (ovens up to 500°F or higher) and sharp edges.
• Capability to perform repetitive tasks, work under stress, and meet quality control standards.

Physical Requirements

• Standing: Most tasks are performed while standing on ceramic tile or linoleum surfaces.
• Walking: Short distances for brief durations.
• Sitting: Paperwork is completed at a desk or table.
• Lifting: Unload deliveries (up to 50 lbs) using a hand truck; stack cases onto shelves up to 72" high.
• Carrying: Transport large cans (3 lbs, 7 oz), pizza sauce (30 lbs), and trays of pizza dough (12 lbs per tray).
• Pushing/Pulling: Move trays on dollies (requiring up to 7.5 lbs of force).
• Climbing: Navigate stairs or ladders for tasks like changing signs or maintenance.
• Stooping/Bending: Forward bending at the waist (e.g., pizza assembly, stocking ingredients).
• Crouching/Squatting: Occasionally required for stocking shelves or cleaning.
• Reaching: Continuous reaching (up, down, forward) for tasks like turning oven controls, stocking shelves, or answering phones.
• Hand Tasks: Frequent use of hands for shaping dough, handling pizza peels, cutting pizzas, and assembling boxes. Eye-hand coordination is essential.

Work Conditions

• Exposure to varying weather conditions when performing outside tasks (e.g., removing trash).
• In-store temperatures range from 36°F in coolers to 90°F+ in work areas.
• Frequent exposure to food odors, cornmeal dust, and hot surfaces (ovens up to 500°F+).
• Cramped quarters, including walk-in coolers and tight workspaces.
• Sharp edges and moving mechanical parts (e.g., pizza cutters, ovens).
• Tasks require talking/hearing on the phone, near/mid-range vision, depth perception, and the ability to differentiate hot/cold surfaces.

Tools & Equipment

• Pencils/pens, computers, telephones, calculators, TDD equipment.
• Pizza cutters, pizza peels, and other kitchen tools.