Shift Lead USA

High-quality fresh chocolate — that's what the Swiss chocolate manufacturer Läderach stands for. Founded in 1962, the family business now employs over 2500 people from more than 80 countries across the group. The company's headquarters are located in the canton of Glarus, where we produce our fresh chocolates against a picturesque Alpine backdrop and constantly develop new, innovative ideas in agile teams. The Retail business unit comprises more than 200 chocolateries in 21 countries, offering chocolate specialties and inviting customers to experience fresh chocolate in ever new ways.

About the role

A Part-Time Läderach Key Holder (Shift Lead) is a brand champion passionate about providing a wonderful in-store experience. The ideal candidate exudes strong leadership traits and aims to build a career in retail management.

Responsibilities

• Deliver outstanding customer experience and foster a positive environment for the in-house team
• Provide training and support to Store Associates to ensure production goals are met, including product-finishing projects
• Lead various in-store tasks during each shift, exemplifying store and brand standards
• Ensure smooth movement and flow on the sales floor
• Maintain accurate product merchandising
• Lead the follow-through of all food safety protocols
• Target sales objectives and help achieve store compliance and loss prevention standards
• Participate in team meetings to discuss goals, progress, and areas needing improvement
• Perform other role-related duties as assigned by the Store Manager

Requirements

• At least 1 year of experience in retail sales or a similar fast-paced, customer-focused environment, with increasing levels of responsibility
• Strong interpersonal skills and effective communication abilities
• Reliability and flexibility with scheduling based on store needs
• Quality-minded with keen attention to detail
• Passion for chocolate

Physical Requirements

• Physical stamina to remain active and stand for long hours, often walking or standing in a fast-paced environment
• Ability to move quickly between tasks, assist multiple customers at once, or handle unexpected changes (e.g., restocking or reorganizing displays)
• Multitasking requires physical agility and the ability to stay organized
• Frequent bending, squatting, or reaching to organize or stock products, clean floors, or wipe down displays
• Ability to lift 15–40 pounds

Benefits

• Competitive pay: $21–$22 hourly (DOE)
• Premium holiday pay (time and a half)
• Annual bonus
• Employee Assistance Program
• Exciting working environment with motivated colleagues
• Position with personal responsibility and opportunities to contribute fresh ideas
• Open and respectful feedback culture
• In-house and external further training
• Unique career opportunities
• Generous discounts on products
• Chocolate at work
• Easily accessible locations