Shift Lead USA

High-quality fresh chocolate — that's what the Swiss chocolate manufacturer Läderach stands for. Founded in 1962, the family business now employs over 2,500 people from more than 80 countries across the group. The company's headquarters are located in the canton of Glarus, where we produce our fresh chocolates and constantly develop new, innovative ideas in agile teams. The Retail business unit comprises more than 200 chocolateries in 21 countries, offering our chocolate specialties and inviting customers to experience fresh chocolate in ever new ways.

About the role

A Part-Time Läderach Key Holder (Shift Lead) is a brand champion who is passionate about providing a wonderful overall in-store experience. The ideal Key Holder exudes strong leadership traits and aims to build a career in retail management.

Responsibilities

• Deliver outstanding customer experience, as well as a similar environment for the in-house team
• Provide training and/or help Store Associates to ensure production goals are met, including product-finishing projects
• Lead various in-store tasks during each shift, exemplifying the store and brand standards
• Ensure the movement on the sales floor is flowing effectively
• Help ensure product merchandising is done accurately
• Lead the follow-through of all food safety protocols
• Target sales objectives and help achieve store compliance and loss prevention standards
• Participate in team meetings to discuss goals, progress, and topics in need of improvement
• Participate in other role-related duties as assigned by the Store Manager

Requirements

• At least 1 year of experience in retail sales or a similar fast-paced, customer-minded environment, with increasing levels of responsibility
• Strong interpersonal skills and ability to communicate effectively
• Reliable and flexible with scheduling based on store needs
• Quality-minded with keen attention to detail
• Passionate about chocolate

Physical Requirements

• Physical stamina to remain active and stand for long hours, often walking or standing in a fast-paced environment
• Ability to move quickly between tasks, assist multiple customers at once, or handle unexpected changes (e.g., restocking or reorganizing displays)
• Multitasking requires physical agility and the ability to stay organized
• Ability to bend, squat, or reach up high to organize or stock products
• Maintain cleanliness in the store, which may involve bending down to clean floors or wiping down displays
• Frequent bending or stretching to restock low shelves or access high displays
• Ability to lift 15–40 pounds

Benefits

• Competitive pay
• Premium holiday pay (time and a half)
• Annual bonus
• Employee Assistance Program
• An exciting working environment with motivated colleagues
• A position with lots of personal responsibility
• Opportunity to contribute fresh ideas
• An open and respectful feedback culture
• In-house and external further training
• Unique career opportunities
• Generous discounts on our products
• Chocolate at work
• Easily accessible locations