Shift Lead (Sbarro)

About the role

Walk in to 900 AMERICAN RD, Napoleon OH for an interview any time between 1pm and 4pm.

Key Responsibilities

• Customer Service Excellence: Ensure all customers are greeted promptly and served in a friendly, professional manner. Handle customer complaints and issues efficiently to resolve concerns and maintain satisfaction. Ensure orders are prepared correctly and delivered in a timely manner. Oversee the dining area to keep it clean, organized, and meeting Sbarro's standards.
• Food Preparation & Safety: Ensure food is prepared to Sbarro's quality standards for consistency and high-quality service. Supervise kitchen staff to ensure all food is prepared and served according to food safety guidelines. Maintain cleanliness in the kitchen, dining area, and restrooms following proper sanitation and safety protocols. Monitor inventory levels, ensure products are stocked, and notify management when supplies are low.
• Cash Handling & Register Operations: Operate cash registers, process transactions, and ensure accuracy in cash handling. Ensure all payments are processed correctly and team members are trained to handle cash and electronic payments. Maintain an accurate cash drawer and perform daily cash reconciliation at the end of the shift.
• Training & Development: Assist with training and development of new team members, ensuring they understand their roles and Sbarro's standards. Provide ongoing training and support to current team members, keeping them informed of operational changes, new menu items, and company policies. Encourage team members to develop their skills and promote from within whenever possible.
• Operational Support & Team Leadership: Lead by example, providing excellent customer service and maintaining Sbarro's standards for food quality and cleanliness. Supervise and direct the team during shifts, ensuring tasks are completed efficiently and the restaurant operates smoothly. Assign tasks based on restaurant needs for proper coverage in kitchen, front line, and dining area. Provide guidance and support to team members with challenges or questions. Monitor employee performance during shifts and provide feedback to improve performance. Maintain a positive, high-energy atmosphere that fosters teamwork and motivates employees to meet operational goals. Assist management with opening and closing the restaurant, including securing the premises, completing paperwork, and preparing for the next shift. Ensure compliance with all health, safety, and sanitation regulations. Help manage labor and food costs to meet financial targets. Maintain operational standards and ensure the restaurant is always prepared for peak business periods.

Qualifications & Skills

• Education: High school diploma or equivalent (required).
• Experience: At least 1-2 years in a customer service or food service role; previous leadership or supervisory experience preferred.
• Leadership: Strong ability to motivate, guide, and support team members.
• Customer Service: Excellent focus on providing friendly, prompt service.
• Communication: Strong ability to interact effectively with employees and customers.
• Organization: Ability to manage multiple tasks, delegate effectively, and stay organized in a fast-paced environment.
• Problem-Solving: Ability to identify problems and make quick decisions to keep operations running smoothly.
• Flexibility: Willingness to work various shifts, including nights, weekends, and holidays.
• Physical Demands: Ability to stand and walk for long periods; lift and carry items up to 50 pounds; work in a fast-paced environment while managing multiple tasks simultaneously; work in varying kitchen temperatures and conditions.

Benefits

• Weekly pay
• Opportunities for growth and advancement
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Paid Time Off (Vacation & sick pay)