Shift Lead, PT

About the role

Under the direction of the theatre management team, the Shift Lead is responsible for providing support to management as it relates to theatre efficiencies, staff communication and meeting daily goals. A shift lead may serve as a first point of contact for guest concerns and assist with other associate related task such as: coaching, training, and policy enforcement. This position will help ensure an exceptional guest service experience. This position reports to the General Manager (reporting may vary by location).

Responsibilities

• Communicate to associates goals and objectives by conducting pre-shift meetings
• Assist management by repositioning team members in areas of need during peak periods and according to show schedules
• Process voids, refunds, reserve seating swaps, and issuing loyalty points for guest service reasons
• Reboot terminals to ensure scanning is 100% operational
• Be the first point contact for guest concerns
• Help maintain the quality of daily operations by meeting the "Best In Class" benchmarks (Smile, Product Quality, Speed of Service, Clean Environment, Promote Value Offerings, Entertainment and Thanking the Guests)
• Assist with projects which include: seat repair, training, inventory, and financial goal planning/execution
• Assist in other duties as assigned by the management team

Requirements

• Possess strong interpersonal, verbal, and written communication skills
• Willing and motivated to learn new skills, tasks, and software systems to meet the changing demands of the industry
• Six (6) months minimum experience in theatre industry

Physical requirements

• Frequently required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls
• Required to stand and/or walk occasionally
• Must occasionally lift and/or move up to 35 lbs
• Specific vision abilities required include close vision and the ability to adjust focus
• Work is performed in an office and theatre environment
• Noise level is usually moderate to high with an occasional loud environment
• Wearing a face mask is required during scheduled working hours

Education

No minimum education required; however, high school diploma or equivalency is preferred.