Shift Lead, PT

About the Role

The Shift Lead provides support to the theatre management team in areas of theatre efficiencies, staff communication, and meeting daily goals. This role serves as a first point of contact for guest concerns and assists with associate-related tasks such as coaching, training, and policy enforcement to ensure an exceptional guest service experience.

Responsibilities

• Communicate goals and objectives to associates by conducting pre-shift meetings.
• Assist management by repositioning team members in areas of need during peak periods and according to show schedules.
• Process voids, refunds, reserve seating swaps, and issue loyalty points for guest service reasons.
• Reboot terminals to ensure scanning is 100% operational.
• Serve as the first point of contact for guest concerns.
• Maintain the quality of daily operations by meeting “Best In Class” benchmarks (Smile, Product Quality, Speed of Service, Clean Environment, Promote Value Offerings, Entertainment, and Thanking the Guests).
• Assist with projects including seat repair, training, inventory, and financial goal planning/execution.
• Perform other duties as assigned by the management team.

Requirements

• Strong interpersonal, verbal, and written communication skills.
• Willingness and motivation to learn new skills, tasks, and software systems to meet industry demands.
• Minimum of six (6) months of experience in the theatre industry.

Physical Requirements

• Frequently required to sit, talk, hear, and use hands to finger, handle, or touch objects, tools, or controls.
• Required to stand and walk occasionally.
• Must occasionally lift and/or move up to 35 lbs.
• Requires close vision and the ability to adjust focus.
• Work is performed in an office and theatre environment with moderate to high noise levels, occasionally loud.
• Wearing a face mask is required during scheduled working hours.

Education

No minimum education required; however, a high school diploma or equivalency is preferred.