Shift Lead (Miss J's Cafe)

About the role

As a Shift Manager at Miss J Cafe, you will be responsible for overseeing daily operations during your assigned shifts. You will lead a team of baristas and service staff to deliver exceptional customer experiences, maintain high standards of quality, and ensure smooth and efficient cafe operations.

Responsibilities

• Supervise and support cafe staff during assigned shifts
• Open or close the cafe following standard operating procedures
• Ensure excellent customer service and promptly resolve any guest issues
• Monitor inventory levels and assist with stock management
• Handle cash, POS transactions, and daily reconciliations
• Maintain cleanliness and organization in the cafe according to health and safety standards
• Train and mentor new team members as needed
• Communicate with management about staff performance, inventory needs, and customer feedback
• Ensure timely preparation and quality control of food and beverages

Requirements

• Previous experience in a cafe, restaurant, or hospitality setting (supervisory experience preferred)
• Excellent leadership, communication, and organizational skills
• Ability to work in a fast-paced environment
• Strong problem-solving abilities and a proactive mindset
• Flexibility to work mornings, evenings, weekends, and holidays as needed
• Food Safety and/or Barista certification is a plus