Shift Lead | Manhattan

About the role

Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy.
Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipe and training for menu items and processes and that they are in correct uniform.
Open and close the location safely and responsibly and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift.
Positive and solution focused handling of any minor customer issue.
At a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighborhood customer base for your store.

Requirements

• 2+ years' experience in a customer service leadership position, preferably in hospitality or coffee
• 18+ years of age
• Able to lift 25+ lbs, and to stand for long periods of time
• Full Time: 30-40 hours per week, 4-5 days per week and must be able to work 2 peak days (peak days: Friday, Saturday, Sunday)
• Weekend and holiday availability preferred

Benefits & Perks

• $21.00/hour plus tips
• A comprehensive Barista accreditation and training program
• Tenure based paid time off
• Commuter benefits
• Sick time 1.5x pay on select holidays like New Year's Day, Memorial Day, and Juneteenth
• Free Blank Street swag