Shift Lead, Kitchen - HRC Orlando

About the Role

As a Kitchen Supervisor, you will oversee the daily operations of the kitchen, ensuring smooth and cost-effective service while maintaining Hard Rock’s high standards for food quality, safety, and sanitation.

Responsibilities

• Perform opening and closing duties for the kitchen.
• Oversee shift-by-shift labor to achieve a cost-effective balance for smooth operation of the cafe.
• Monitor food cost using established methods to meet goals.
• Evaluate the condition of equipment and conduct routine maintenance inspections.
• Ensure assigned cleaning duties are completed by all staff prior to checking out after each shift.
• Inspect and taste food to ensure freshness, flavor, recipe adherence, and temperature (including line checks every shift).
• Train new staff members and coach all staff to adhere to Hard Rock food quality and service standards.
• Train and validate new staff members according to company training standards.
• Perform shift expo duties (inside and outside) to ensure food is prepared to spec and served in a timely manner.
• Prepare recipes to ensure product quality.
• Maintain a safe environment for staff and guests, adhering to Hard Rock safety measures and checklists.
• Ensure employees follow safety, sanitation, and security procedures.
• Provide kitchen employees with verbal recognition, direction, and support.
• Communicate with the kitchen team to keep everyone informed of local, regional, and corporate procedures.
• Listen to comments, criticisms, and feedback from employees to address issues or suggestions with management.
• Communicate with managers to evaluate work procedures, review standards, and identify methods for increasing efficiency.
• Communicate regularly with the Kitchen Manager regarding product, people, and performance issues or suggestions.
• Fulfill all daily and weekly tasks according to assigned areas of responsibility.
• Perform physical duties such as bending, reaching, lifting, and transporting containers, dish racks, and trash cans.
• Maintain a well-groomed appearance and follow all uniform guidelines.
• Practice all safety and sanitation standards, and recycle products where possible.
• Remain calm in a hectic, fast-paced atmosphere.
• Demonstrate organization, attention to detail, and a sense of urgency.
• Display a positive and outwardly friendly attitude toward guests and coworkers.
• Maintain Hard Rock Cafe’s 5 core values and mission statement.

Benefits

We offer a comprehensive benefits package that supports the health and well-being of our team members and their families, including health, future planning, and work-life balance. Benefits may vary with employment status. For a full list of benefits, visit www.gotoworkhappy.com/benefits.