Shift Lead/Key holder

Benefits/Perks

• Ongoing Management and leadership training opportunities
• Employee retail and shift discounts
• Prize opportunities through national contests
• Local, regional, and national awards and recognition

About PJ's Coffee

Ongoing Management and leadership training opportunitiesEmployee retail and shift discountsPrize opportunities through national contestsLocal, regional, and national awards and recognition

Job Summary

We are looking for a reliable, motivated, and service-oriented Shift Lead / Key Holder to join our café team.

Responsibilities

• (General) Prepare and serve coffee, espresso drinks, teas, and other beverages to café standards
• Greet customers warmly and provide menu recommendations as needed
• Operate coffee machines, grinders, and other café equipment safely and efficiently
• Maintain cleanliness and organization of the café, including workstations and seating areas
• Handle cash and process transactions accurately using POS systems
• Restock supplies and assist with inventory management
• Follow food safety and sanitation guidelines
• Collaborate with team members to ensure smooth daily operations

Shift Lead Responsibilities

• Open and/or close the café, ensuring all operational procedures are completed accurately and securely
• Lead and support baristas and other team members during shifts to maintain high service and product standards
• Aid in training, coaching, and motivating staff to deliver excellent customer experiences
• Handle cash management, including register balancing and deposit preparation
• Monitor inventory and restock supplies as needed to support smooth operations
• Ensure cleanliness, organization, and compliance with health and safety guidelines
• Resolve customer concerns quickly and professionally
• Communicate effectively with management regarding staffing, supplies, and operational needs

Qualifications

• High school diploma or equivalent
• Knowledge of service and food and beverage, generally involving at least 1 year of FOH operations
• Team player
• Management experience is required for shift lead positions
• Coffee shop experience is preferred
• Possess excellent basic math skills and have the ability to operate a cash register or POS system
• Basic problem-solving and conflict resolution skills are needed
• Dependable, punctual, and able to work flexible shifts
• Strong organizational and multi-tasking skills
• Passion for coffee, customer service and fostering a positive work environment