Shift Lead - Gaithersburg

About the Role

Shift Leads shine by positively influencing the team through strong relationships with both the team and their managers. Shift Leads may sometimes be scheduled in a position (e.g., Griller or Cashier) and other times may serve in a supervisory role. These rock stars have the soft skills to coach Nandocas (hourly employees) and diffuse upset customers. They proactively manage their time and energy—delegating tasks and leading service. As with all members of the Nando’s family, there is an expectation to wear multiple hats, seek out opportunities to improve, and be a good team player.

Responsibilities

Lead Your Peers

• Consistently communicate in a respectful, proactive, and effective manner to build credibility with peers.
• Engage with guests and Nandocas to develop relationships and create lasting connections.
• Practice and exude professional language and demeanor at all times to navigate and resolve situations.

Manage Your Shifts

• Lead all shifts to Nando’s food safety and operational standards while providing an excellent and safe guest and Nandoca experience.
• Practice responsible cash management, including monies issued, safe counts, deposit preparation, cashier checkouts, discount authorizations, refunds, and voids following Nando’s policies.
• Ensure the safety and security of your people and restaurant by safeguarding keys, securing doors, and setting the alarm.
• Thoroughly execute all opening duties: read the Manager Communication Log (MCL), review the staff lineup for the shift, check catering orders, ensure operational preparedness, review sales forecast, validate previous day’s inventory, complete prep sheet, place food and beverage orders, count safe, assign cash drawers, order change, and complete the chicken cook sheet.
• Own Back of House duties during the shift: complete prep and pull/thaw lists, fully utilize the cook sheet to call chicken, and consistently perform timely and accurate line checks.
• Conduct a thorough Shift Changeover: ensure the next manager and team are set up for success by reconciling AM monies and safe, validating food and production levels, conducting a final walkthrough, and updating the Manager Communication Log (MCL).
• Thoroughly execute all closing duties: conduct a final walkthrough for cleanliness, set up catering orders for the next day, complete closing inventory, reconcile all cash for the day, validate timekeeping, run end-of-day reports, and update the Manager Communication Log (MCL).

Qualifications

• Ability to complete onsite Shift Lead Training in one of our Nando’s restaurants.
• Comfortable with both verbal and written English communication.
• Must pass a background check.
• Able to hold a food handlers and alcohol serving license (as needed by the restaurant’s jurisdiction).
• Possess excellent communication skills to professionally navigate and resolve situations with both Nandocas and guests.

Skills

• Casual dining experience
• Cleanliness
• Fast-paced experience
• Food safety
• Food preparation

Benefits

• Paid Time Off after 1 year; begin earning Sick + Safe Leave immediately.
• Parental Leave available after 1 year.
• Eligible to enroll in medical, dental, and vision on the 1st of the month of your start date (with an average of 30 hours/week or more).
• 401K with matching after 1 year (must meet eligibility requirements).
• Free Nando’s Peri-Peri meal with every shift.
• Opportunity for advancement and skill development to help you grow at Nando’s and beyond.
• Bonus eligible if you maintain an average of 30 or more hours per week.

Career Growth

Some people see a restaurant job. We see future Shift Leads, Assistant Managers, Patraos, and business leaders. If you're driven, curious, and ready to grow, we'll provide the training, coaching, and opportunities to help you take the next step in your career. Many of our leaders started on the front line—your journey could start here too.