Shift Lead - FT - Frisco, TX-2

About the Role

Black Rifle Coffee Company seeks to hire Shift Leads who will assist the General Manager in executing store operations during scheduled shifts. As the Hourly Shift Lead, you will be responsible for leading the team during your assigned shift. This includes ensuring excellent customer service, managing inventory, supervising employees, and maintaining a clean and organized store environment.

Responsibilities

• Delivers exceptional customer service
• Executes store operations during scheduled shifts
• Organizes opening and closing duties as assigned
• Provides clear, specific, and timely coaching and feedback to associates to ensure adherence to all company policies and procedures as well as emphasis on the customer experience
• Proactively responds to customer and store needs; escalates feedback and concerns to store management
• Prepares quality beverages and food products according to BRCC standards
• Follows health, safety and sanitation guidelines for all products
• Responsible for scheduling and covering breaks and meals of floor staff
• Assists with other duties as directed by General Manager

Qualifications

• 3+ years experience in QSR, customer service, retail, or hospitality environment
• 2+ years of retail supervisory experience preferred
• Excellent customer service skills
• Ability to lead and motivate a team
• Ability to multitask and prioritize work of self and others in a fast-paced environment
• Experience with cash handling and safety and security
• Demonstrated track record of coaching and developing others
• Competency in written and verbal communication
• Basic computer skills
• Ability to work a flexible schedule (i.e. early mornings, nights, weekends, holidays)

Physical Requirements

• While performing the duties of this job, the employee is regularly required to stand, sit, stoop, kneel; talk, hear, and use hands and fingers to operate a computer, keyboard and telephone
• Specific vision abilities required by this job include close vision requirements due to computer work
• Ability to hear and communicate through a headset
• Light to moderate lifting is required
• Moderate noise (i.e. business office with computers, phone, and printers, light traffic)
• Ability to work in a confined area

Pay

The anticipated base salary range for this position is listed below. Actual compensation will be determined based on several job-related factors, including the candidate's relevant experience, skills, qualifications, internal equity, geographic location, and business needs. This range represents the Company's current good-faith estimate of the compensation expected to be offered for this position at the time of posting. It does not include the value of benefits, bonuses, incentives, equity, or other forms of compensation that may be available, as applicable. The Company reserves the right to modify this range in the future based on changing business or market conditions.