Shift Lead-FOH

Primary Accountabilities

• Supervise employees during scheduled shifts.
• Adhere to Company policies and procedures.
• Responsible for keeping the restaurant clean and always maintained.
• Guest resolution
• Adhere to all Company standard operating procedures.
• Mentors through the highest standards of service and systems.
• Creates a culture that inspires all staff to maintain the highest Guest value standards in the industry.
• Develops people through one-on-one development to support execution.

KNOWLEDGE, SKILLS, & ABILITIES

• Education/Certifications: High School diploma or equivalent is required. Valid driver's license and car insurance is required. Successful completion of required training and on-the-job checklists and required quizzes including annual re-certification. NRA ServSafe food and alcohol certifications preferred.
• Experience: 2 years of restaurant or equivalent experience is preferred.
• Skills/Competencies: Demonstrated time management and organizational skills required Must be internally motivated and detail oriented with a passion for the Brand and for teaching others. Ability to quickly grasp and retain new ideas and concepts and incorporate them into daily work activities is required. Ability to effectively communicate to Team Members, Guests, Vendors, etc., is required. Superior Guest service, communication and listening skills are required. Must be flexible and adaptable to change. Must be available to work a minimum of 3 shift leader shifts per period. Required to work a flexible schedule including days, nights, weekends and holidays. Working knowledge of labor laws, health codes, safe food handling and sanitation, alcohol safety, safety and security systems and procedures, and computer operations preferred.