Shift Lead (Everest Cannabis Co)

About the role

The Shift Lead plays a pivotal role in ensuring the seamless operation of our stores, focusing on exceptional customer service and operational efficiency. This role is crucial in maintaining a harmonious balance between adherence to policies, procedures, and operational guidelines, while enhancing the customer experience.

Responsibilities

• Provide customers with a friendly and welcoming experience, assisting them as needed
• Offer product information and guidance, answering questions and helping customers find suitable products
• Address customer inquiries and concerns, striving to ensure their satisfaction
• Maintain a clean and organized store environment to create an enjoyable shopping experience
• Collaborate with the team to suggest improvements based on customer feedback
• Aid in returns and exchanges, ensuring a hassle-free process for customers
• Support the team in training staff on proper cash handling and transaction procedures
• Work together with colleagues to perform daily cash reconciliation and reporting
• Collaborate with the finance department to enhance cash flow and financial efficiency
• Participate in routine cash register audits to verify accurate cash handling
• Assist in refining and simplifying cash handling procedures for the team
• Aid in advanced cash register functionalities for smoother transactions
• Contribute to maintaining product quality and safety standards
• Support the organization of products for easy restocking and accessibility
• Collaborate with the inventory management team to ensure accurate inventory levels
• Aid in implementing in-store promotions and sales strategies to manage inventory
• Participate in monitoring supply chain performance and identifying process improvement opportunities
• Collaborate with team members to report and analyze product trends and customer preferences

Requirements

• High school diploma or equivalent
• At least 21 years of age
• Previous experience in a retail or customer service role is preferred
• Knowledge of cannabis and its products is a plus
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Proficient in cash handling and accurate basic math calculations
• Reliable, punctual, and possesses a strong work ethic

Qualifications

• Ability to lift 25 lbs. or more multiple times per day
• Open 7 days a week from 8:00 am – 11:45 pm (varying by location)
• Night, weekend, and holiday shifts may be required
• Must be able to obtain and maintain a valid New Mexico Food Handler License

Skills

• Customer service
• Cash handling
• Inventory management

Benefits

• Medical
• Dental
• Vision
• STD
• LTD
• HSA
• FSA
• Dependent Care
• Voluntary Life
• EAP
• 401(k) Match

Pay

$13.01 per hour plus tips

Schedule

Stores are open 7 days a week from 8:00 am – 11:45 pm (varying by location), nights, weekends & holidays

Working Conditions

• Ability to lift 25 lbs. or more multiple times per day
• Open 7 days a week from 8:00 am – 11:45 pm (varying by location)
• Night, weekend, and holiday shifts may be required
• Must be able to obtain and maintain a valid New Mexico Food Handler License

Why Choose Vireo?

• A growing industry with exciting opportunities
• A passionate and inclusive culture
• Competitive pay and benefits, paid time off, and employee discounts
• A commitment to education, sustainability, and community involvement

EEO Statement

Vireo Health, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.