Shift Lead - Evening Shift

About the role

We strive to create positive memories for all our fans so we are looking for positive, energetic employees who are passionate about the Dairy Queen brand and delivering exceptional customer (fan) service. Lead roles at Dairy Queen are responsible for managing dining room and kitchen functions while motivating the team to deliver an excellent fan experience.

Job Functions

• Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance
• Enthusiastically greet and welcome fans to the Dairy Queen brand
• Strive to exceed fan expectations and deliver fan-first service through timely and quality service
• Maintain Dairy Queen brand standards with competency in inventory and cash controls
• Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant, setting each scheduled shift up for success
• React to issues impacting the food cost and customer satisfaction
• Create and maintain a positive, safe, clean, and inviting environment for fans and team members
• Calmly solve fan concerns and embrace Dairy Queen’s service recovery standards
• Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members
• Execute all aspects of local store marketing activities and projects such as public and community relations programs, evaluating local competitors’ store marketing, and identifying and tracking changing consumer demands

Requirements

• Minimum 1 years of restaurant leadership experience; previous quick service restaurant experience required
• High School diploma or equivalent
• Proven track record of effectively managing COGS and Customer Satisfaction
• Strong knowledge and application of safe food handling practices
• Must be ServSafe® certifiable
• Work well under pressure-packed situations while maintaining a great attitude
• Comfortable standing for the entire shift and able to lift 50 pounds
• Able to work in and out of different temperature ranges
• Must be highly organized and detail-oriented with the capability to oversee many aspects of the business and multiple areas simultaneously in a fast-paced environment
• Exhibit good manners, proper personal hygiene, and promptness
• Have fun and maintain a positive attitude at all times!

Benefits

We are committed to your continued professional development and offer a competitive pay rate of $16/hour plus a monthly bonus for meeting or exceeding food cost and customer satisfaction goals.