Shift Lead - Chestnut Hill

About the role

A Blue Bottle Shift Lead is part of the cafe’s leadership team. They lead the team to consistently deliver great hospitality and coffee experiences while maintaining cafe standards and achieving business goals. A Shift Lead ensures that everything in the cafe is operating smoothly during their shifts, from the front of the house to the back of the house. They support the success of the team and cafe by ensuring that the right people are in the right places at the right time and that Blue Bottle standards are upheld. They create a learning environment in the cafe, inspiring and motivating their fellow teammates to always improve. A Shift Lead is an influential team leader but does not have direct reports.

Responsibilities

• Lead your shift by ensuring the right people are in the right places and that the team is giving exceptional hospitality and executing every beverage and food item according to Blue Bottle standards
• Assist with training new hires and training current team members on new beverage and food offerings
• Guide completion of operational tasks and adherence to Blue Bottle standards and safety guidelines
• Provide timely and consistent feedback to your team to inspire continuous improvement in workflow, hospitality, and product quality
• Lead your team in actively working to reach our company-wide sustainability goals
• Continuously cultivate your own curiosity and knowledge of coffee through in-house tastings, cuppings, and trainings
• Prepare delicious beverages and food to quality standards
• Promote a safe and respectful working environment
• Uphold and follow all health, food safety, and safety guidelines

Requirements

• You are a leader who is passionate about training and helping to develop a team
• You are aware of your impact on others, and seek regular feedback to continually improve
• You are a strong communicator who can provide impactful and motivating feedback to improve the team’s beverage, food, and hospitality delivery
• You are always curious, excited about finding new ways to delight our guests, and savvy with your resources, with the ability to make decisions and problem-solve
• You are dedicated to your team and your guests, understanding and valuing empathy and using it to guide interactions on and off the job
• You are passionate about the planet and creating a sustainable future for our people, the company, and our planet

Qualifications

• Eligible to work in the United States and 18 years of age or older
• 6 months - 1 year of supervisory experience or experience leading a team
• Completed Blue Bottle’s Barista training and validation program or will complete it within 90 days post-hire
• Existing Food Safety Certification required for the state you will be working in and your specific role, or will obtain it within 30 days post-hire
• Basic math and computer skills
• A flexible schedule and are available to work mornings, evenings, weekends, and holidays

Skills

• Leadership
• Training and Development
• Communication
• Curiosity
• Environmental Awareness
• Health and Safety Compliance

Benefits

• Comprehensive health, dental, and vision coverage for eligible employees starting on your first day
• Best-in-class coffee training and continuing education
• Free membership into the Specialty Coffee Association of America and discounts on events (including Expos and Championships)
• 401(k) plan
• Paid time off & paid volunteer hours
• 2 free drinks during shifts for cafe team members
• 50% discount on all products, both online and in-cafe; this includes food, beverages, whole-bean coffee, and merchandise
• Flexible spending account & commuter benefits
• Employee Assistance Program

Pay

$19 - $19 an hour

Schedule

$19.00 per hour + tips averaging $6-9 per shift hour

Cafe Incentive Program

Blue Bottle is an Equal Opportunity Employer. We value an open mind, dedication to work, and a collaborative spirit. We hire based on these qualities, a job’s requirements, our business’s needs, and an applicant’s qualifications. We do not tolerate discrimination or harassment of any kind in the hiring process or in the workplace. We comply with the ADA and provide reasonable accommodations that allow qualified applicants/employees to perform the essential functions of the job. We also provide reasonable religious accommodations to applicants/employees to allow them to practice their bona fide religious beliefs. To request an accommodation, contact your People Partner. We may refuse to hire relatives of present employees if doing so could result in actual or potential problems in supervision, security, safety, or morale, or if doing so could create other conflicts of interest. We will consider employment-qualified applicants with arrest and conviction records. We participate in E-Verify. We will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the U.S. We will only use E-Verify once an employee has accepted a job offer and completed the Form I-9. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.