Shift Lead | Beverly Hills

Shift Leads

Add a Spark to the Ordinary… Shift Leads at Blank Street don't just run shifts, they set the standard. You're the heartbeat of the store: keeping the floor moving, holding the bar high, and making sure the team shows up as the best version of themselves every single shift.

• Keep the floor moving
• Hold the bar high
• Maintain a clean and organized environment
• Ensure standards are met consistently across your team
• Act with intent, purpose, and ownership to keep shifts running smoothly, efficiently, and on rhythm
• Stay calm under pressure and flex as things change in a fast-paced environment
• Lead by example and share that enthusiasm with your team
• Foster a positive, respectful environment and bring different personalities together

Who We're Looking For

• A strong people leader
• People-focused, coach in the moment, give clear direction, bring out the best in people, and love being a part of their growth
• Passionate about hospitality, always leading by example to make a customer's day
• Detail obsessed, hold a high bar for product quality, cleanliness, and organization, and ensure standards are met consistently across your team
• Operationally minded, act with intent, purpose, and ownership to keep shifts running smoothly, efficiently, and on rhythm
• Adaptable and solutions-oriented, stay calm under pressure and flex as things change in a fast-paced environment
• Passionate about coffee and/or matcha, lead by example and share that enthusiasm with your team

What You'll Own

• Lead the shift with clarity and confidence directing, coaching, and supporting the team while owning the floor
• Train new team members alongside your General Manager and the Training Team
• Continue to train others as we evolve to ensure we are achieving our standards across product quality, safety, and hospitality
• Delight our customers with consistent, welcoming and engaging hospitality, taking the opportunity to turn every customer into a regular
• Step in to handle customer or team issues in a calm, positive, and solutions-oriented way
• Maintain a clean and organized environment upholding both Local Department of Health and Blank Street standards at all times
• Partner with our Operations and Marketing teams for events and promotions to expand our brand to new customers
• Master different company procedures such as cash handling, inventory, waste tracking, and opening and closing processes

Requirements

• 2+ years' experience in a customer service leadership position, preferably in hospitality or coffee
• 18+ years of age
• Able to lift 25+ lbs, and to stand for long periods of time
• Availability that meets the needs of our cafes
• Full Time: 30-40 hours per week, 4-5 days per week and must be able to work 2 peak days (peak days: Friday, Saturday, Sunday)
• Weekend and holiday availability preferred
• You must be authorized to work in the US: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents, Blank Street will provide the federal government with employees' Form I-9 information to confirm authorization to work in the U.S. (a process known as "E-Verify")
• Blank Street will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act