Shift Lead

Responsibilities

• Open and close the store in the absence of management, including system start‑ups, cash handling, and preparing the floor and stock room for the business day.
• Open the back door for deliveries and vendor shipments.
• Process product returns, order voids, customer refunds, cash drops to the safe, and provide change to cash registers.
• Model and deliver a distinctive, delightful customer experience; greet customers, offer assistance, resolve issues, and share service best practices with team members.
• Hold store keys and open/close the store without management as needed.
• Coach team members on warehouse and vendor ordering processes, including opening the back door for deliveries.
• Register all sales on assigned cash register, documenting scanning errors, price verifications, price modifications, and voids.
• Assist managers in reviewing order exceptions, reverse logistics, and evaluating/developing promotional, seasonal, and sale displays.
• Maintain accurate inventory counts across departments, stockroom, and overstock locations; ensure the Outdate program is followed.
• Perform basic department pricing, daily price changes, and ensure proper signage and regulatory compliance for pricing tasks.
• Assist with bookkeeping activities such as cash reports, cash counts, ledgers, and bill payments.
• Support exterior and interior store maintenance, request repairs, and keep the store clean, neat, and orderly.
• Separate food items according to policy (e.g., raw foods from pre‑cooked), and rotate consumable stock using FIFO methods.
• Maintain working knowledge of store systems and equipment; assist at the pharmacy window as requested.
• Ensure compliance with state and local laws for regulated products (e.g., alcohol, tobacco).
• Conduct bag checks of team members before store closing.
• Comply with all company policies, maintain respectful coworker relationships, and complete special assignments as assigned.
• Attend training and complete required PPLs; serve as liaison between management and non‑management staff, communicating tasks and reporting disciplinary issues or customer complaints.

Basic Qualifications

• At least one year of prior leadership, supervisory, or retail key‑holder experience.
• Fluency in reading, writing, and speaking English (except in Puerto Rico).

Preferred Qualifications

• Knowledge of store inventory control.
• Willingness to consider qualified applicants with arrest and conviction records.
• Obtain and maintain a valid PTCB certification or pharmacy license as required by state.

Pay

Salary Range: $18 – $21 per hour.

Benefits

Review the full benefits package at jobs.walgreens.com/benefits.