Shift Lead

Responsibilities

• Open and close the store in the absence of store management, including all required systems start-ups, cash handling, and ensuring the floor and stock room are ready for the business day.
• Open the back door of the store for deliveries.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change as requested to cash registers.
• Model and deliver a distinctive and delightful customer experience.
• Engage customers by greeting them and offering assistance with products and services; resolve customer issues and answer questions to ensure a positive experience.
• Model and share customer service best practices with all team members, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).
• Hold store keys to open and close without management as necessary.
• Assist and coach team members with warehouse and vendor ordering processes, including receiving vendor deliveries.
• Register all related sales on assigned cash register, including handling scanning errors, price verifications, items not on file, price modifications, and voids.
• Assist in reviewing order exceptions on order release day and reverse logistics (e.g., returns, empty packages).
• Assist in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise; complete resets and revisions.
• Maintain accurate inventory counts and on-hand quantities, including stockroom and overstock locations.
• Ensure the Outdate program is followed with team members.
• Handle basic department pricing and daily price changes; ensure proper signage is displayed to support accurate pricing.
• Complete additional pricing tasks related to local regulations and/or regulatory compliance programs accurately and within required time frames.
• Assist with bookkeeping activities, including cash reports, cash counts, ledgers, and bill payment as necessary or requested.
• Maintain clean, neat, and orderly store condition and appearance; request store or system repairs as required.
• Assist with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves).
• Assist in stock rotation using the first in, first out method and restock outs for consumable items.
• Operate store systems and equipment.
• Assist at the Pharmacy out window as requested.
• Ensure compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Conduct bag checks of team members before leaving the store.
• Comply with all company policies and procedures; maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.

Requirements

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Obtain and maintain valid PTCB certification or pharmacy license as required by state.

Preferred Qualifications

• Knowledge of store inventory control.

Pay

Salary Range: $17 - $20 / Hourly