Shift Lead

Shift Lead

Address: 6323 BALTIMORE NATIONAL PIKE, CATTANSONSVILLE, MD, 21228-03902-12790-S

About the role

As a shift lead, you'll play a pivotal role in managing the store's operations, ensuring a positive customer experience, and maintaining the store's cleanliness and orderliness.

Responsibilities

• Opens and closes the store, including all required systems start-ups, cash handling, and ensuring the floor and stock room are ready for the business day.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries.
• Registers all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.
• Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
• Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Attends training and completes PPLs requested by Manager.
• Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present.
• Reports disciplinary issues and customer complaints to management.

Requirements

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Prefer the knowledge of store inventory control.
• We will consider employment of qualified applicants with arrest and conviction records.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Qualifications

• Basic knowledge of store systems and store equipment.
• Assists at Pharmacy out window as requested.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Responsible for bag checks of team members before leaving the store.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Skills

• Entrepreneurial
• Leadership
• Problem Solver
• Quick-thinking
• Responsible
• Team Player

Benefits

• Health, dental and vision
• Paid time off benefits
• Employee discount
• Retail Savings Plan (401(k))
• Flexible hours
• Training programs