Shift Lead

Shift Lead

That’s the great thing about a career at Walgreens. You get to bring health and happiness to people’s lives. As a shift lead, we’re counting on you to help lead the way. You’ll be right in the middle of the action as a rock-solid point person between management and team members. It’s a big responsibility with an even bigger impact – on customers and on your future.

• Shifts: Full-time or part-time, Weekends, Days, Nights
• Job Level: Entry-level
• Travel: None
• Salary: $18 - $21 / Hourly

Key Traits

• Entrepreneurial
• Leadership
• Problem Solver
• Quick-thinking
• Responsible
• Team Player

Shift Lead

• Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day.
• Responsible for opening back door of store for deliveries.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries.
• Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
• Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Reports disciplinary issues and customer complaints to management.

Customer Experience

• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
• Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Responsible for bag checks of team members before leaving the store.

Basic Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

Preferred Qualifications

• Prefer the knowledge of store inventory control.
• We will consider employment of qualified applicants with arrest and conviction records.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Benefits

• Health, dental and vision*
• Paid time off benefits
• Employee discount
• Retail Savings Plan (401(k))
• Flexible hours
• Training programs

*with a 30-hour work week

New opportunities for current team members

• Learning and growing is a big part of our culture. So we love it when our people want to explore new possibilities.

Pay & Benefits

• Salary Range: $18 - $21 / Hourly
• Benefits: Health, dental and vision*, Paid time off benefits, Employee discount, Retail Savings Plan (401(k)), Flexible hours, Training programs
• *with a 30-hour work week

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits.