Shift Lead

Responsibilities

• Open and close the store in the absence of management, including all required system start‑ups, cash handling, and ensuring the floor and stock room are ready for the business day.
• Open the back door for deliveries and vendor shipments.
• Process product returns, order voids, customer refunds, cash drops to the safe, and provide change as requested at cash registers.
• Model and deliver a distinctive, delightful customer experience by greeting customers, offering assistance, resolving issues, and sharing service best practices with team members.
• Hold store keys and operate the store independently when management is not present.
• Coach team members on warehouse and vendor ordering processes, including reviewing and receiving orders.
• Register all sales on assigned cash registers, documenting scanning errors, price verifications, items not on file, price modifications, and voids.
• Assist managers in reviewing order exceptions, reverse logistics (e.g., returns, empty packages), and developing promotional, seasonal, and sale displays, including resets and revisions.
• Maintain accurate inventory counts across basic departments, stockroom, and overstock locations; ensure the Outdate program is followed.
• Perform basic department pricing, daily price changes, and ensure proper signage; complete any additional pricing tasks required by local regulations or compliance programs.
• Assist with bookkeeping activities such as cash reports, cash counts, ledgers, and bill payment as needed.
• Maintain exterior and interior store condition, request repairs, and ensure a clean, orderly environment.
• Separate raw and pre‑cooked food items per policy, rotate consumable stock using FIFO, and restock as needed.
• Utilize store systems and equipment knowledge to support operations.
• Assist at the pharmacy window when requested.
• Ensure compliance with state and local laws regarding regulated products (e.g., alcoholic beverages, tobacco).
• Conduct bag checks of team members before store closing.
• Comply with all company policies and procedures and maintain respectful coworker relationships.
• Complete special assignments and other tasks as assigned.
• Attend required training and complete PPLs as directed by management.
• Serve as a liaison between management and non‑management staff, communicating assigned tasks and reporting disciplinary issues or customer complaints.

Qualifications

• At least one year of prior leadership, supervisory, or retail key‑holder experience.
• Fluent in reading, writing, and speaking English (except in Puerto Rico).

Preferred Qualifications

• Knowledge of store inventory control.
• Valid PTCB certification or pharmacy license, as required by state.
• Willingness to consider qualified applicants with arrest and conviction records.

Pay

Salary Range: $17 – $20 per hour.