Shift Lead

The Shift Lead works directly with the managers to ensure the daily tasks are completed and team members are fully prepared for their shifts. A shift lead acts as the manager when a manager is not present, maintains absolute knowledge of the menu, and assists team members throughout their shift. They help managers with small tasks such as urgent ordering, inventory assistance, and maintaining Toastique’s quality and standards.

Responsibilities

• Lead and communicate effectively with team members
• Communicate with Manager to ensure smooth daily operation
• Enforce and uphold Toastique policies and standards
• Ensure the team provides outstanding customer service
• Ensure each station is prepared for operations
• Assist with solving customer issues
• Ensure team members are following policies and procedures
• Assist with training new employees
• Assist Manager with fulfilling catering orders

Requirements

• 2+ years of restaurant experience or 6 months working full time at Toastique
• Completion of all training programs
• ServSafe-Manager Certification

Pay

$15.50 per hour + tips

Benefits

• Employee discounts