Shift Lead

About the role

As a Shift Lead, you’ll help ensure that every shift runs smoothly by supporting the team and delivering a great customer experience. You’ll engage with customers, assist with daily operations, uphold site standards, and step in to lead the team when management is not on-site to ensure both staff and customers are assisted.

Responsibilities

• Customer Engagement: Greet customers as they arrive and provide a positive, friendly experience; answer customer questions about services, wash options, and memberships clearly and courteously; promote unlimited wash memberships and other offerings to drive engagement and sales; educate new customers on the variety of wash packages and services available; observe customer interactions to identify opportunities to enhance service and provide feedback to the team.
• Operations & Safety: Direct vehicles safely into the wash tunnel, ensuring proper positioning for a smooth process; prepare vehicles for washing by checking for loose items and removing obstacles as needed; monitor equipment during operations, identifying and reporting any malfunctions or issues; follow and enforce all safety protocols to protect customers, team members, and equipment; assist team members in resolving operational issues quickly to keep the site running efficiently.
• Team Leadership: Serve as a key holder and perform opening and closing procedures accurately and on time; lead the team during shifts, providing direction and support in the absence of the Site Leader or Assistant Site Leader; delegate tasks to team members to ensure smooth site operations throughout the shift; monitor team performance and provide guidance or feedback as needed to keep operations on track; handle unexpected challenges or staff issues during the shift, escalating to leadership when necessary.
• Attention to Detail: Inspect each vehicle before and after the wash to ensure it meets Whistle’s quality standards; uphold the “Sparkle Assurance” by checking for missed spots, streaks, or any other issues; report any equipment or operational issues that could affect wash quality; provide feedback or guidance to team members to help maintain consistent wash quality; continuously look for ways to improve processes to exceed customer expectations.

Pay

Base Pay Range $13.00 - $17.00