Shift Lead

Position Overview

The Shift Lead role at Spotless Brands is an operational support position designed to provide high performing team members with exposure to site operations and foundational leadership skills. This role is not a managerial position and does not carry decision-making authority or formal leadership responsibilities.

Responsibilities

• Supports site leadership by executing assigned operational tasks; does not participate in managerial decision-making or formal leadership duties
• Provides direction to team members during shifts as delegated by site management, ensuring adherence to established procedures and standards
• Escalates all staffing, customer service, or operational issues requiring judgement or discretion to the Site Manager or Assistant Manager
• Greet and engage customers with professionalism and enthusiasm, promoting membership programs and special promotions
• Demonstrate and maintain in-depth knowledge of car wash packages, pricing, promotions, and processes
• Safely operate and train others on the use of car wash equipment and chemicals
• Maintain cleanliness and upkeep of the facility, including vacuum stations, equipment rooms, restrooms, and outdoor areas
• Perform routine cleaning and maintenance tasks including but not limited to pit cleaning, vacuum bag/station cleaning, tunnel upkeep, dumpster cleaning, and removal of debris, to ensure a safe, clean, and operational car wash environment
• Assist with opening and closing procedures strictly per company protocols; financial handling and site security are performed under management direction
• Serve as a keyholder; assist in opening/closing procedures including securing the site
• Address customer issues or escalate concerns to management as needed
• Model and enforce adherence to company policies, safety procedures and operating standards
• Perform other duties as assigned to support site operations

Requirements

• High School Diploma or equivalent preferred, not required
• Previous leadership experience in a customer-facing or operational environment (retail, car wash) preferred
• Must be at least 16 years of age (or older where required by law or safety regulations)
• Valid driver’s license preferred (may be required depending on location and responsibilities)
• Must meet all required certification and regulatory compliance standards applicable to the role as defined by federal, state, and local laws
• Must be able to successfully pass a background check in accordance with company policies and applicable laws

Education and Experience

Education and experience details are provided in the Essential Functions section.

Knowledge, Skills, and Abilities

• Understanding of basic customer service principles and practices
• Familiarity with car wash packages, pricing, promotions, and process flow and willingness to learn
• Awareness of safety protocols and chemical handling procedures
• Knowledge of company policies, standard operating procedures, and cleanliness standards

Physical Requirements

• Ability to walk, stand, and move, often uneven, moving and/ or wet surfaces through site
• Stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional ascending and descending a ladder
• Twist, carry, reach, push, and pull frequently
• Ability to lift and carry 50 pounds without assistance for work-related materials
• Work outdoors and be efficient in all weather conditions
• Work on your feet in a fast-paced, physically active environment
• Use of personal protective equipment (gloves, eyewear, etc.. ) as required
• Ability to work in an environment with varying noise levels, including loud sounds from machinery, tools, or high-traffic areas
• Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies arise