Shift Lead

About the Role

The Shift Lead role at Spotless Brands is an operational support position designed to provide high-performing team members with exposure to site operations and foundational leadership skills. This role is not a managerial position and does not carry decision-making authority or formal leadership responsibilities. The Shift Lead supports the Site Manager and/or Assistant Manager by ensuring effective execution of daily operations during assigned shifts.

This position is ideal for individuals seeking to develop hands-on operational experience and prepare for potential future leadership opportunities. The role emphasizes execution, team support, and operational oversight—without involvement in staffing decisions, disciplinary actions, or strategic decision-making.

Responsibilities

• Supports site leadership by executing assigned operational tasks; does not participate in managerial decision-making or formal leadership duties.
• Provide direction to team members during shifts as delegated by site management, ensuring adherence to established procedures and standards.
• Escalate all staffing, customer service, or operational issues requiring judgement or discretion to the Site Manager or Assistant Manager.
• Greet and engage customers with professionalism and enthusiasm, promoting membership programs and special promotions.
• Demonstrate and maintain in-depth knowledge of car wash packages, pricing, promotions, and processes.
• Safely operate and train others on the use of car wash equipment and chemicals.
• Monitor and guide vehicle entry and exit procedures to ensure safe, damage-free customer experiences.
• Delegate team members to appropriate workstations and monitor for efficiency and quality output.
• Assist in maintaining cleanliness and upkeep of the facility, including vacuum stations, equipment rooms, restrooms, and outdoor areas.
• Perform routine cleaning and maintenance tasks including pit cleaning, vacuum bag/station cleaning, tunnel upkeep, dumpster cleaning, and removal of debris to ensure a safe, clean, and operational car wash environment.
• Conduct quality control checks on both interior and exterior cleaning standards.
• Assist with opening and closing procedures strictly per company protocols; financial handling and site security are performed under management direction.
• Serve as a keyholder; assist in opening/closing procedures including securing the site.
• Address customer issues or escalate concerns to management as needed.
• Model and enforce adherence to company policies, safety procedures, and operating standards.
• Perform other duties as assigned to support site operations.

Requirements

• High School Diploma or equivalent preferred, not required.
• Previous leadership experience in a customer-facing or operational environment (retail, car wash, etc.) preferred.
• Must be at least 16 years of age (or older where required by law or safety regulations).
• Valid driver’s license preferred (may be required depending on location and responsibilities).
• Must meet all required certification and regulatory compliance standards applicable to the role as defined by federal, state, and local laws.
• Must be able to successfully pass a background check in accordance with company policies and applicable laws.

Skills

Knowledge

• Understanding of basic customer service principles and practices.
• Familiarity with car wash packages, pricing, promotions, and process flow, and willingness to learn.
• Awareness of safety protocols and chemical handling procedures.
• Knowledge of company policies, standard operating procedures, and cleanliness standards.

Abilities

• Ability to clearly give instructions, resolve conflicts, and engage with customers.
• Ability to motivate team members and delegate responsibilities.
• Problem-solving and decision-making skills under pressure.
• Time management and task prioritization during busy shifts.
• Basic technical aptitude to operate car wash equipment.
• Basic computer skills, including the ability to use email, navigate spreadsheets (e.g., MS Excel), and perform standard data entry tasks.
• Ability to lead by example in a fast-paced environment.
• Ability to monitor and evaluate team performance during shifts.
• Ability to manage multiple priorities while maintaining a customer-first focus.
• Ability to maintain composure and professionalism under stress.
• Physically able to stand, walk, and lift for extended periods, and work in outdoor conditions.

Physical Requirements

• Ability to walk, stand, and move, often on uneven, moving, and/or wet surfaces.
• Ability to stoop, crouch, bend frequently, and constantly use fingers, hands, and arms, including occasional ascending and descending a ladder.
• Ability to twist, carry, reach, push, and pull frequently.
• Ability to lift and carry 50 pounds without assistance for work-related materials.
• Ability to work outdoors and be efficient in all weather conditions.
• Ability to work on your feet in a fast-paced, physically active environment.
• Use of personal protective equipment (gloves, eyewear, etc.) as required.
• Must be able to work in an environment with varying noise levels, including loud sounds from machinery, tools, or high-traffic areas.
• Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies arise.