Shift Lead

About the role

The Shift Lead role at Spotless Brands is an operational support position designed to provide high-performing team members with exposure to site operations and foundational leadership skills. This role is not a managerial position and does not carry decision-making authority or formal leadership responsibilities. The Shift Lead supports the Site Manager and/or Assistant Manager by ensuring effective execution of daily operations during assigned shifts.

Responsibilities

• Supports site leadership by executing assigned operational tasks; does not participate in managerial decision-making or formal leadership duties
• Provide direction to team members during shifts as delegated by site management, ensuring adherence to established procedures and standards
• Escalate all staffing, customer service, or operational issues requiring judgement or discretion to the Site Manager or Assistant Manager
• Greet and engage customers with professionalism and enthusiasm, promoting membership programs and special promotions
• Demonstrate and maintain in-depth knowledge of car wash packages, pricing, promotions, and processes
• Safely operate and train others on the use of car wash equipment and chemicals
• Monitor and guide vehicle entry and exit procedures to ensure safe, damage-free customer experiences
• Delegate team members to appropriate workstations and monitor for efficiency and quality output
• Assist in maintaining cleanliness and upkeep of the facility, including vacuum stations, equipment rooms, restrooms, and outdoor areas
• Perform routine cleaning and maintenance tasks including pit cleaning, vacuum bag/station cleaning, tunnel upkeep, dumpster cleaning, and removal of debris
• Conduct quality control checks on both interior and exterior cleaning standards
• Assist with opening and closing procedures strictly per company protocols; financial handling and site security are performed under management direction
• Serve as a keyholder; assist in opening/closing procedures including securing the site
• Address customer issues or escalate concerns to management as needed
• Model and enforce adherence to company policies, safety procedures, and operating standards
• Perform other duties as assigned to support site operations

Requirements

• High School Diploma or equivalent preferred, not required
• Previous leadership experience in a customer-facing or operational environment (retail, car wash, etc.) preferred
• Must be at least 16 years of age (or older where required by law or safety regulations)
• Valid driver’s license preferred (may be required depending on location and responsibilities)
• Must meet all required certification and regulatory compliance standards applicable to the role as defined by federal, state, and local laws

Skills

Knowledge

• Understanding of basic customer service principles and practices
• Familiarity with car wash packages, pricing, promotions, and process flow and willingness to learn
• Awareness of safety protocols and chemical handling procedures
• Knowledge of company policies, standard operating procedures, and cleanliness standards

Abilities

• Ability to clearly give instructions, resolve conflicts, and engage with customers
• Ability to motivate team members and delegate responsibilities
• Problem-solving and decision-making skills under pressure
• Time management and task prioritization during busy shifts
• Basic technical aptitude to operate car wash equipment
• Basic computer skills, including the ability to use email, navigate spreadsheets (e.g., MS Excel), and perform standard data entry tasks
• Ability to lead by example in a fast-paced environment
• Ability to monitor and evaluate team performance during shifts
• Ability to manage multiple priorities while maintaining a customer-first focus
• Ability to maintain composure and professionalism under stress
• Physically able to stand, walk, and lift for extended periods, and work in outdoor conditions

Physical Requirements

• Ability to walk, stand, and move, often on uneven, moving, and/or wet surfaces
• Ability to stoop, crouch, bend frequently, and constantly use fingers, hands, and arms, including occasional ascending and descending a ladder
• Ability to twist, carry, reach, push, and pull frequently
• Ability to lift and carry 50 pounds without assistance for work-related materials
• Ability to work outdoors and be efficient in all weather conditions
• Ability to work on your feet in a fast-paced, physically active environment
• Use of personal protective equipment (gloves, eyewear, etc.) as required
• Must be able to work in an environment with varying noise levels, including loud sounds from machinery, tools, or high-traffic areas
• Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies arise