Shift Lead

About the role

The Shift Lead is responsible for managing Team Member shifts and conveying the Saint Honoré and Pizza Anonymous culture to Team Members and restaurant guests. Working with the restaurant Manager, the Shift Lead ensures all company policies and procedures are upheld during each shift and must be cross-trained on all Front-of-House (FOH) and Back-of-House (BOH) duties.

Responsibilities

• Ensure all Team Members follow standards of conduct and company policies and procedures.
• Deliver an exceptional dining experience by ensuring food and beverage orders are accurate and executed in a timely manner.
• Lead high-energy shifts using company-provided tools to drive performance.
• Act as a hands-on leader, addressing needs as they arise ("See A Need, Meet A Need").
• Maintain Café Lola standards for cleanliness, maintenance, labor, guest service, food quality, and culture.
• Serve as a guest advocate, communicating needs to Team Members to ensure satisfaction.
• Proactively manage shifts, including prep and administrative duties.
• Coach, develop, and train Team Members on proper procedures; motivate them to maximize potential.
• Ensure Team Member and guest safety throughout the shift.
• Manage and report risk management issues per company standards.
• Enforce company uniform policies during shifts.
• Support management in areas impacting business, including labor costs, waste monitoring, sales, and cost of goods.
• Monitor daily cash procedures and provide accurate inventory and reporting data.
• Handle Team Member and guest issues with urgency to ensure successful restaurant operations.

Requirements

• Minimum of a High School Diploma or equivalent (some College preferred).
• Must be 18 years of age or older.
• Minimum of 6 months of previous food service, retail, or restaurant supervisory experience.
• Proficient in technology systems, including Microsoft Office (Word, Excel, Outlook), POS systems, and ability to adapt to new systems quickly.
• Ability to lift and carry, push or pull heavy objects up to 50 pounds; kneel, bend or stoop, ascend or descend stairs; reach and grasp objects.
• Must be able to stand for up to 10 hours per day.
• Good physical condition and strong communication skills.
• Alert to management, staff, and guest needs.
• Ability to lead, motivate, and empower Team Members to higher performance levels.
• Align Team Members with Café Lola culture by balancing hard work and fun.
• Manage tasks, Team Members, and fiscal operations effectively.
• Handle public interactions professionally.
• Recognize problems and implement solutions.
• Accept feedback and demonstrate willingness to improve.
• Set goals, create plans, and convert them into action.
• Measure performance both subjectively and objectively.
• Act as a brand ambassador both in and outside the restaurant.

Benefits

• Complimentary Team Member meal and drink while on shift.
• 20% discount off any item at any time.