Shift Lead

About the role

Postpartum Support International (PSI) promotes awareness, prevention, and treatment of mental health issues related to childbearing. PSI supports families, provides expert training to providers, and creates a bridge between families and informed resources. The organization operates the National Maternal Mental Health Hotline, a 24/7 hotline federally funded by HRSA. The Hotline Counselor facilitates daily engagement with help‑seekers of the Hotline, delivering psychosocial support, referrals, and resources to pregnant and postpartum individuals, as well as their families and support systems. The position is fully remote, with PSI headquarters in Portland, Oregon.

Responsibilities

• Answer incoming telephonic, text, and chat inquiries, conduct assessments, and provide immediate psychosocial support, evidence‑based information, and brief interventions.
• Educate help‑seekers about perinatal mental health resources and services.
• Refer help‑seekers to appropriate services and resources within approved directories.
• Maintain complete, accurate, detailed, and timely documentation of cases in the Salesforce system in real‑time, adhering to established policies and procedures.
• Ensure professionalism in the virtual workspace and when using any provided communication platforms.
• Fully interact and engage with the remote team, communicating while on shift via Slack and other assigned mediums.
• Protect the privacy and confidentiality of each help‑seeker and their information.
• Attend and participate in routinely scheduled meetings, trainings, and development exercises as requested or required for the Hotline project.

Requirements

• Bachelor’s degree in a related field (psychology, social work, counseling, etc.) is preferred.
• Licensed Mental Health Clinician (e.g., Professional Counselor, Social Worker, Psychotherapist, Psychologist, Marriage and Family Therapist) or Licensed Healthcare Professional with maternal and child health experience (e.g., Nurse, Nurse Midwife, Nurse Practitioner, Physician Assistant, Psychiatrist) or National or State‑Certified Doula, Lactation Consultant, Childbirth Educator, or Peer Specialist.
• At least two (2) years of work experience in the chosen profession, working with the maternal and child health population.
• Professional liability insurance coverage of at least $1,000,000 per occurrence, $3,000,000 aggregate.
• Proficiency with software applications such as Microsoft Office, Google Workspace, Zoom, internet browsers, and search directories.
• Ability to manage conflict, tolerate distress, multitask, and handle potentially unpredictable, high‑acuity contacts within a mental health environment.
• Ability to work independently and complete assignments within prescribed routines and standard practices.
• Ability to adapt to immediate changes and requirements outlined in policies, procedures, processes, and guidances.

Additional Eligibility Qualifications

• Successful completion and clearance of a Non‑Sensitive Tier II – Moderate background check (administered by HHS).
• Completion of all required training per PSI policies and procedures.
• Commitment to PSI’s vision and passion for its mission.
• Optimal high‑speed internet connection and a quiet, secure office space for privacy and confidentiality.

Physical Requirements

• Ability to sit, stand, walk, speak, and hear regularly while performing job duties.
• Extensive computer use requiring sufficient hand dexterity to use a keyboard and the ability to read a computer screen.
• Ability to meet qualitative and/or quantitative productivity standards consistent with ADA and other federal, state, and local standards.

Pay

$66,950.00

Schedule

40 hours per week, Sun, Wed, Thu, Fri, Sat 8:00 AM – 4:00 PM Eastern. Training requirement: two weeks (80 hours) of training, Monday – Friday, either 6:00 AM – 2:00 PM or 4:00 PM – 12:00 AM, before the agreed‑upon shift begins.

Benefits

• Fully remote, asynchronous work environment supporting work‑life balance.
• Ongoing professional development opportunities.
• Comprehensive benefits package including medical, dental, and vision coverage.
• Generous paid time off: two weeks vacation, holidays, sick leave, and three personal days.
• Inclusive parental leave (twelve weeks) with resources to balance family responsibilities.
• Comprehensive retirement plan option with organization‑provided match.
• Culture that values respect, inclusion, and diversity.