Shift Lead

About the team

The Operations team drives the day-to-day execution of robot data collection and production at our San Francisco facility, partnering closely with research, hardware, and software teams to support our mission of bringing general-purpose AI into the physical world.

Responsibilities

• Provide daily boots-on-the-ground leadership to drive data collection, verify availability of stations, props, and staffing, and ensure production continues smoothly during disruptions or staffing gaps.
• Lead and coordinate operators by assigning work and adjusting resources in real-time based on priorities and constraints.
• Supervise, train, and develop operators, ensuring adherence to work standards; provide ongoing coaching and feedback.
• Act as a liaison by bringing operator concerns to management’s attention.
• Own factory throughput and data quality for your team; identify deviations from standard work, take immediate corrective action, and ensure all defects are properly documented and escalated.
• Act as the primary on-site point of contact for your team, maintaining a tight feedback loop between research, hardware, software, and floor operations.
• Proactively communicate status, technical blockers, hardware failures, and process bottlenecks; maintain highly accurate shift handoff notes.
• Enforce PPE compliance and safe work practices on the floor; proactively identify, help resolve, and report unsafe conditions.

Requirements

• Hold a bachelor’s degree in a STEM field, Operations, or similar, or equivalent practical experience.
• 3–5 years of experience in tech operations, manufacturing, or related fast-paced physical environments — ideally in robotics, autonomous vehicles, or other frontier hardware-AI integration sectors.
• 2+ years of proven experience managing, scheduling, and motivating a team of hourly, shift-based workers.
• Detail-oriented and comfortable using operational dashboards; ability to quickly learn proprietary robotics software interfaces.
• Clear, direct communicator who can translate operational gaps into structured feedback for technical teams; outstanding collaboration skills in cross-functional environments.
• Excellent problem-solving abilities under pressure with a high bias for action and a demonstrated history of removing operational blockers in real-time.
• Comfortable with ambiguity and changing priorities; able to manage multiple competing priorities with limited resources.
• Adept at tracking KPIs and using metrics to inform operator performance management and workflow adjustments.
• Safety-focused, detail-oriented, and quality-driven.

Bonus points

• Experience in robotics or related fields.