Shift Lead

Diversity is our strength and competitive advantage. Bring your unique perspective to the Papa John's team.

About the Role

The Shift Leader supervises shifts and/or work areas in a Papa John’s restaurant to ensure high-quality products and customer service are delivered, driving restaurant profitability. This role manages operations, executes Company policies and procedures, and ensures compliance with all federal, state, and local laws and ethical business practices.

Responsibilities

• Adhere to guidelines, techniques, and expectations for each station, including dough management, accuracy, and proper portioning.
• Perform assigned work station duties such as making quality products, following product preparation procedures, and maintaining product holding times.
• Contribute to achieving the Company’s product goals and meet customer needs while minimizing complaints.
• Follow all policies and procedures outlined in the Team Member handbook, including image, attendance, safety, and security.
• Exemplify and exhibit Core Values, maintain a positive attitude, and work well with others.
• Ensure adequate shift coverage and provide immediate feedback to correct problems.
• Maintain product quality, customer service, and performance standards (e.g., MCE readiness, food/labor costs, restaurant cleanliness).
• Contribute to profit goals by staying within company guidelines and target goals using the FOCUS System.
• Execute cash management duties and assist in managing inventory levels to minimize loss.

Requirements

• High School diploma or GED preferred.
• ServSafe or local/state food service certification preferred.
• Previous restaurant shift lead experience preferred.
• Stable employment history.
• Must be 18 years of age or older.
• Ability to work long hours (32+ hours generally required), including nights, weekends, and emergencies.
• Ability to perform the job duties of all positions in the restaurant.

Skills

• Planning and prioritization.
• Effective communication.
• Process improvement.

Core Values

• Everyone Belongs: We believe connectedness and belonging are essential to our success.
• Do the Right Thing: We focus on quality and integrity, making the right choices even when difficult.
• People First: We take care of each other to craft positive experiences for our customers.
• Innovate to Win: We champion and challenge for a better way in all we do.
• Have Fun: We find joy, create meaningful impact, and celebrate the journey together.

Core Competencies

• Customer Centric: Leverage data and insights to craft a customer experience that builds relationships and trust.
• Results Driven: Focus on measurable outcomes with optimism and persistence.
• Continuous Improvement: Champion for better through strategic risk-taking and experimentation.
• Bias for Action: Courageously lead, drive decisions, and maintain agility.
• Winning Together: Collaborate cross-functionally to unlock full potential.