Shift Lead

Newk’s Eatery is looking for energetic, dependable, and motivated Shift Leaders to help lead the team and deliver the outstanding food and hospitality guests expect.

About the role

As a Shift Leader, you’ll lead daily restaurant operations while supporting the General Manager and Assistant General Manager. You’ll coach team members, ensure operational excellence, and create an exceptional experience for every guest.

Responsibilities

• Lead and motivate the team during each shift
• Ensure excellent guest service and resolve guest concerns professionally
• Coach, train, and develop team members
• Assign and monitor opening, mid-shift, and closing duties
• Maintain food quality, cleanliness, and food safety standards
• Monitor labor, food costs, and minimize waste
• Assist with inventory, ordering, and cash handling
• Conduct daily shift huddles and communicate goals clearly
• Support all restaurant positions as business needs require
• Maintain a positive, respectful, and team-focused work environment

Requirements

• High school diploma or equivalent
• Minimum of 1 year of restaurant or food service experience
• Previous leadership or trainer experience preferred
• Ability to work at least 30 hours per week
• Flexible availability, including evenings, weekends, and holidays
• ServSafe Manager Certification (or willingness to obtain)
• Valid driver’s license and reliable transportation preferred
• Must be 21 years or older
• Excellent communications, supervisory, and guest service skills
• Computer literacy; comfortable with Microsoft Office Software

Physical Requirements

• Stand and walk for up to 10 hours per shift
• Lift and carry up to 40–50 pounds
• Bend, reach, stoop, and work in varying temperatures
• Work safely around common food allergens

Benefits

• Competitive hourly pay
• Opportunities for advancement
• Leadership development and training
• Flexible scheduling
• Employee meal discounts
• Positive, team-oriented culture
• BCBS Insurance
• 401K
• Paid time off