Shift Lead

About the Role

At Newk’s Eatery, we believe that great food starts with great people. We’re looking for energetic, dependable leaders who thrive in a fast-paced environment and enjoy developing others while delivering outstanding hospitality. As a Shift Lead, you’ll do more than oversee daily operations—you’ll set the tone for every shift by leading your team, ensuring exceptional food quality, and creating memorable guest experiences.

Benefits

• Competitive hourly pay
• Flexible scheduling
• Paid training and leadership development
• Opportunities for advancement into management
• Performance-based recognition
• Employee meal discounts
• A positive, team-oriented work environment
• The opportunity to build valuable leadership and restaurant management skills

We don’t just hire employees—we develop future restaurant leaders.

Responsibilities

• Lead shifts with enthusiasm, professionalism, and a sense of urgency
• Inspire and motivate team members to deliver outstanding guest service
• Ensure every guest receives fresh, high-quality food prepared to Newk’s standards
• Coach, train, and develop team members throughout each shift
• Maintain cleanliness, food safety, and sanitation standards
• Ensure all opening, shift change, and closing procedures are completed accurately
• Monitor ticket times, food quality, and guest satisfaction
• Handle cash management and follow company procedures
• Resolve guest concerns professionally and promptly
• Hold yourself and your team accountable while celebrating successes

Requirements

Our best Shift Leads are:

• Positive, servant-minded leaders
• Dependable and accountable
• Excellent communicators
• Calm under pressure
• Team players who lead by example
• Passionate about hospitality
• Organized with strong attention to detail
• Committed to maintaining high food quality and cleanliness standards
• Driven to coach others and help teammates succeed

Previous restaurant leadership experience is preferred, but not required. If you have a strong work ethic, a positive attitude, and a desire to lead, we’ll provide the training to help you succeed.

What Success Looks Like

• A motivated, engaged team
• Outstanding guest experiences every shift
• Consistently high food quality
• Clean, organized, and safe restaurant operations
• Strong execution during peak business hours
• Accountability, teamwork, and continuous improvement

Career Growth Opportunities

Many of our restaurant leaders started as Shift Leads. Your Career Path May Include:

• Associate Manager
• Assistant General Manager
• General Manager
• Multi-Unit Leadership
• Corporate Support Opportunities

Physical Requirements

• Stand and walk for extended periods
• Lift up to 50 pounds
• Bend, reach, stoop, and climb as needed
• Work in a fast-paced restaurant environment
• Work mornings, evenings, weekends, and holidays as business needs require

Our Culture

At Newk’s Eatery, we believe people matter. We work hard, support one another, and celebrate wins together. We take pride in serving fresh, made-from-scratch food while creating an environment where guests feel welcome and team members can build meaningful careers. Every guest matters. Every meal matters. Every team member matters.