Shift Lead

About the Role

We are looking for fun and fired-up people to join our family restaurants in the Northern Virginia area. Our ideal candidates have great energy and thrive on teamwork. We offer a FUN, casual work environment that feels more like being part of a family than a boring old job. Shift Leads shine by positively influencing the team through strong relationships with both the team and their managers. Shift Leads may sometimes be scheduled in a position (i.e., Griller or Cashier) and other times may serve in a supervisory role.

These rock stars have the soft skills to coach Nandocas (hourly employees) and diffuse upset customers. They proactively manage their time and energy—delegating tasks and leading service. As with all members of the Nando’s family, there is an expectation to wear multiple hats, seek out opportunities to make us and themselves better every day, and, in general, be a good team player!

Responsibilities

Lead Your Peers…

• Consistently communicate in a respectful, proactive, and effective manner and tone to build credibility with your peers
• Engage with guests and Nandocas alike to develop relationships and create lasting connections
• Practice and exude professional language and demeanor at all times to navigate and resolve situations with both Nandocas and guests

Manage Your Shifts…

• Lead all shifts to Nando’s food safety and operational standards while providing an excellent and safe guest and Nandoca experience
• Practice responsible Cash Management including: monies issued, safe counts, deposit preparation, cashier checkouts, discount authorizations, refunds, and voids following Nando's policies
• Be responsible for the safety and security of your People and Restaurant by safeguarding keys, securing doors, and setting the alarm
• Thoroughly execute all opening duties: Read the Manager Communication Log (MCL), review the staff lineup for the shift, check catering orders and ensure operational preparedness to execute, review sales forecast for the day, validate previous day's inventory, complete prep sheet, complete any food and beverage orders required, count safe, assign cash drawers, order change, complete chicken cook sheet
• Own Back of House duties during the shift, to include: completion of prep and pull/thaw lists, full utilization of the cook sheet to call chicken, and consistently performing timely and accurate line checks
• Thoroughly conduct a Shift Changeover: Ensure the next manager and team of Nandocas are set up for success by making sure that all AM monies and safe are reconciled, food and production levels are validated, a final walkthrough is conducted, and the Manager Communication Log (MCL) has been updated
• Thoroughly execute all closing duties, to include: Conduct final walkthrough to check for cleanliness, set up catering orders for the next day, complete closing inventory, reconcile all cash for the day, validate all timekeeping for the day, run end-of-day reports, update the Manager Communication Log (MCL)

Qualifications

• Ability to complete onsite Shift Lead Training in one of our Nando's restaurants
• Comfortable with both verbal and written English communication
• Must pass a background and credit check
• Be able to hold a food handlers and alcohol serving license (as needed by the restaurant’s jurisdiction)
• Possess excellent communication skills that will serve their ability to professionally navigate and resolve situations with both Nandocas and guests

Benefits

• Competitive base salary, reviewed annually
• A delicious free meal on us every shift you work
• Bonus eligible if you maintain an average of 30 or more hours per week
• 50% discounts for you and your family when you’re not working
• 6 weeks of paid training
• Eligible for health insurance beginning the 1st of the month following your start date (must average 30 hours a week)
• Immediately eligible to begin earning up to 5 days of PTO (prorated based on start date)
• Immediately eligible to begin earning Sick + Safe Leave
• Parental Leave available after 1 year
• Opportunities to attend offsite Nando’s cultural immersion events and interact with fellow Nandocas from other locations
• Referral rewards
• Commitment to grow our leaders from within
• Participate in a 401(K) retirement savings plan with up to a 4% match after your 1st year

Career Growth

Some people see a restaurant job. We see future Shift Leads, Assistant Managers, Patraos, and business leaders. If you're driven, curious, and ready to grow, we'll provide the training, coaching, and opportunities to help you take the next step in your career. Many of our leaders started on the front line. Your journey could start here too.