Shift Lead

Ladybird Taco is on a mission to bring life-giving hospitality to our communities. Each day in our shops we serve up the best tacos, coffee, and salads with genuine care for one another.

About the role

As a Team Member, you will be an ambassador of Ladybird and our core values. You will be an integral part of the guest experience through face-to-face guest interaction. You are the face of Ladybird Taco to our guests. You will report to the General Manager and Assistant General Manager and will be empowered to make your own decisions that create the best experience for our guests. You will craft thoughtful and personalized experiences for our guests—from greeting them, taking their order with supreme accuracy, making their drinks, and delivering a life-giving experience.

We encourage our team members to be well-rounded team players, willing to get their hands dirty and do whatever it takes to keep your store running smoothly! No matter what position you start in, you will have the opportunity to be cross-trained and take on different roles within our team.

Responsibilities

Shift Lead responsibilities include:

• Opening the store personally often (mostly opening or closing, occasionally both on the same shift)
• Leading completion of checklists for opening and closing, holding those on shift accountable to standards
• Directing positional shifts or adjustments as needed during a shift
• Working expo during the week, sometimes other positions on weekends
• Taking inventory and entering vendor orders
• Tasting food at the beginning of the shift
• Leading cleaning and organizing during the shift (starting with daily deep clean tasks)
• Point of contact for guests with issues or needs, solving their problems or passing them on to the General Manager
• Filling out EOD honestly and clearly for a good report of the day
• Leading closing of the store

Requirements

• Food, Restaurant, Team, and/or Customer Service experience
• At least 1 year of leadership experience in this or a similar service industry
• A team player with a positive can-do attitude
• Quick and adaptable learner
• Excellent and collaborative communication skills
• A knack for delivering personable customer service and a desire to make connections with guests every day
• Accountable in upholding high standards

Physical Requirements

• Must possess good communication skills for dealing with diverse staff
• Able to multitask and lead FOH and BOH on a shift while also working a position
• Ability to read and comprehend information at close range and follow instructions accurately and efficiently
• Ability to use electronic systems, such as computers and tablets
• Physically able to lift up to 25 pounds and stand for long periods of time
• Manual dexterity to operate cutting tools and kitchen utensils
• Subject to exposure to cleaning chemicals

Benefits

• A friendly, fun, and positive work environment with a welcoming and supportive team
• A clear career path with opportunities for advancement and career development
• Free Ladybird Taco gear
• Healthy and delicious shift meals
• Competitive wages