Shift Lead

Job Summary

The Shift Leader supports the store management team’s daily operations of a Krystal restaurant in support of the Brand Vision, Mission and Promise while role modeling Krystal’s Core Values. The Shift Leader works with the management team in ensuring the compliance with company standards in all areas of operations to include; product preparation and delivery, customer service, facilities maintenance and financial accountability.

Essential Duties and Responsibilities

• Demonstrate the Krystal Core Values while assisting the management team in building high performing employees when training, retaining and recognizing A+ talent utilizing Krystal’s tools and processes.
• Partners with the management team to execute the Performance Management process consistently to ensure employees are set up for success and held accountable.
• Drives customer-focused culture by serving as a role model in resolving customer issues and partnering with the management team to train employees to meet or exceed customer service standards.
• Coaches, drive excellence, recognize and hold their shift accountable around core operational procedures through the use of the OSM and Company systems.
• Safeguards food safety standards through direct observation while running their shifts.

Education And Experience Requirements

• Must be at least 21 years of age.
• Servsafe certification required.
• High School Diploma or GED preferred with one (1) or more years restaurant experience.
• System proficiency with Microsoft Office software applications.

Systems & Software

• Proficient level knowledge of Microsoft Office software applications.

Physical Demands

• Must be able to lift up to 70 pounds of force frequently to move objects.
• Consistently handles product preparation.
• Consistently lifts for product preparation, stocking and inventory.