Shift Lead

About Us

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Over 20 years later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With over 350 stores globally, an experiential flagship concept, and large-scale operations, Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible." We are one of the fastest-growing, late-night, sweet indulgence companies in the country.

About the Role

As a Shift Leader with Insomnia Cookies, you are the captain of our bakery day or night! You’ll lead by example, predicting the flow of business during a successful shift. Your hands-on leadership includes building orders, suggestive selling, baking, and interacting with customers—all while fostering a productive and fun environment for your team.

Responsibilities

• Provide incredible customer service and quality products to all guests.
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, and holding the team accountable to company standards.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team.
• Work alongside the Cookie Crew to ensure a safe, clean, and efficient working environment.
• Adhere to safe food handling practices and manage cash handling and deposits.
• Lead bakery operations, ensuring an exceptional guest experience from start to finish.
• Bake, package, and prepare orders while providing exceptional guest service.
• Coach and motivate Cookie Crew members, providing direction, feedback, and support.
• Handle cash management, register accountability, and deposits.
• Communicate important updates and partner with store leadership to keep the bakery operating at its best.
• Jump in wherever needed to help your team succeed.

Requirements

• At least 1 year of experience in a customer service-focused role (retail, restaurant, hospitality, or similar).
• Point of Sale (POS) systems experience.
• Outstanding communication, time management, and people skills.
• Outgoing, friendly, and patient demeanor.
• Detail-focused and results-oriented.
• Ability to lead by example and motivate others.
• Ability to lift up to 40 lbs (occasionally up to 50 lbs with assistance).
• Legally eligible to work in the United States.
• Must be 18 years or older.
• Ability to obtain any required food safety certifications applicable to the location.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Physical Requirements

• Stand and walk for extended periods of time (up to 8 hours per shift).
• Frequently reach, bend, stoop, twist, kneel, and lift.
• Lift, carry, push, and pull up to 30 pounds regularly (occasionally up to 50 pounds with assistance).
• Use hands and fingers to handle bakery equipment, food products, and a point-of-sale system.
• Work in environments with varying temperatures, including around ovens, freezers, and refrigeration units.
• Safely operate kitchen equipment in accordance with company procedures.
• Read order screens, recipes, and safety information.
• Communicate effectively with guests and team members in a fast-paced environment.

Work Environment

This position works in a fast-paced bakery environment with frequent guest interaction, exposure to heat from ovens, refrigerated storage areas, cleaning chemicals, and moderate noise levels. Evening, late-night, weekend, and holiday shifts are a regular part of the business.

Benefits

• Flexible part-time work schedules.
• Pay-on-Demand (get paid daily for your total shift earnings from the day before).
• Paid vacation and sick time off.
• Interactive training & mentorship.
• Pet insurance for your furry loved ones.
• Job stability with a rapidly growing and reputable company.
• Achievable growth and promotion opportunities.
• Fun, exciting team environment.
• Employee discount and FREE cookies with every shift!
• Competitive hourly pay.
• Early Wage Access (get paid the next day!).

Schedule

Our bakeries are busiest during evenings, late nights, weekends, and holidays. Team Members should have availability during these peak business hours. Scheduling needs vary by location.