Shift Lead

About the role

At Insomnia Cookies, Shift Leaders are the leaders in action. You'll work side-by-side with your Cookie Crew to deliver warm, delicious cookies and an exceptional guest experience.

Responsibilities

• Lead bakery operations during your shift, ensuring an exceptional guest experience from start to finish
• Bake, package, and prepare orders while providing exceptional guest service
• Coach and motivate Cookie Crew members, providing direction, feedback, and support throughout the shift
• Prioritize and delegate tasks to keep operations running efficiently and meet guest demand
• Handle cash management, register accountability, and deposits
• Communicate important updates and partner with store leadership to keep the bakery operating at its best
• Jump in wherever needed to help your team succeed

Qualifications

• 1+ year of experience in retail, restaurant, hospitality, or another customer-focused environment
• Strong communication, organization, and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude with a passion for delivering exceptional guest experiences
• Must be 18 years of age or older
• Ability to obtain any required food safety certifications applicable to the location