Shift Lead

About the role

As a Shift Leader at our Charleston store (315 Lincoln Ave, STE 200, Charleston, IL 61920), you are the captain of our bakery day or night. You’ll lead by example, ensuring smooth operations, exceptional guest experiences, and a productive, fun shift for your team. From baking and packaging orders to coaching teammates and managing cash handling, you’ll jump in wherever needed to keep the bakery running efficiently.

Responsibilities

• Provide incredible customer service and maintain quality products throughout every guest’s experience.
• Support store leadership by maintaining operations during your shift, communicating key information, monitoring production efficiency, and upholding company standards.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team.
• Train, coach, and motivate team members to meet performance and service goals.
• Ensure a safe, clean working environment for guests and staff, adhering to food safety practices.
• Manage cash handling, register accountability, and deposits.
• Work alongside the Cookie Crew to bake, package, and prepare orders.
• Communicate updates and collaborate with store leadership to optimize bakery performance.

Requirements

• At least 1 year of experience in a customer service-focused role (retail, restaurant, hospitality, etc.).
• Experience with Point of Sale (POS) systems.
• Outstanding communication, time management, and people skills.
• Outgoing, friendly, and patient demeanor with a detail-oriented, results-driven mindset.
• Ability to lead by example and motivate others.
• Ability to lift up to 40 lbs (occasionally up to 50 lbs with assistance).
• Legally eligible to work in the United States and at least 18 years old.
• Ability to obtain any required food safety certifications for the location.

Skills

• Strong communication, organization, and problem-solving abilities.
• Ability to thrive in a fast-paced, team-oriented environment.
• Positive attitude with a passion for delivering exceptional guest experiences.
• Ability to stand and walk for extended periods (up to 8 hours per shift).
• Frequent reaching, bending, stooping, twisting, kneeling, and lifting.
• Comfort working in environments with varying temperatures (ovens, freezers, refrigeration).
• Ability to safely operate kitchen equipment and handle bakery products.

Benefits

• Pay rate: $15.50/hour.
• Flexible part-time work schedules.
• Pay-on-Demand (access daily earnings from the previous shift).
• Paid vacation and sick time off.
• Interactive training and mentorship.
• Pet insurance for furry loved ones.
• Job stability with a rapidly growing company.
• Achievable growth and promotion opportunities.
• Fun, exciting team environment.
• Employee discount and free cookies with every shift.

Schedule

Our bakeries are busiest during evenings, late nights, weekends, and holidays. Shift Leaders should have availability during these peak business hours. Scheduling needs vary by location, and shifts may include late-night, weekend, and holiday work.

Work Environment

This role works in a fast-paced bakery environment with frequent guest interaction, exposure to heat from ovens, refrigerated storage, cleaning chemicals, and moderate noise levels. Physical demands include standing for extended periods, lifting up to 30 lbs regularly (occasionally 50 lbs with assistance), and performing tasks that require bending, stooping, and kneeling.