Shift Lead

About the role

As a Shift Lead, you are the cornerstone of our organization’s success. Your expertise lies in creating a world‑class client experience in our shops. You achieve this by connecting with our clients, offering product recommendations, anticipating their unique needs, resolving queries, and leading a team.

Responsibilities

• Provide top‑notch client service and hospitality.
• Work with the Shop Manager to handle schedule adjustments, ensuring efficient operations.
• Manage Skin Therapist appointments within our booking system.
• Supervise on‑shift staff, including deployment, delegation, and troubleshooting.
• Contribute to the training and coaching of new Host team members.
• Assist in daily shop tasks and projects.
• Demonstrate product knowledge, support restocking efforts, manage inventory, and assist clients with product sales and returns.

Ideal candidate

• Exceptional customer service and problem‑solving skills.
• Confidence in selling products and services.
• Ability to manage multiple tasks efficiently in a fast‑paced environment.
• Proactive approach with the ability to take initiative and execute tasks independently.
• Excellent verbal and written communication skills, with the ability to collaborate with diverse personalities.
• Flexibility to work a non‑traditional schedule, including weekends, opening shifts, and closing shifts.

Benefits

• Employee discounts
• 401(k) plan
• Performance‑based bonus
• Health, vision, and dental insurance
• Paid time off
• Competitive hourly wage
• Membership and product commission
• Discounted facials
• Friends & family discount on services
• 35% product discount
• Professional growth opportunities

About Heyday

Heyday is a fast‑growing skincare brand transforming the facial experience. With over 1 million facials performed in the past ten years, we’ve proven that personalized skincare and consistency unlock progress. We build a community of passionate professionals dedicated to helping others feel confident and empowered on their skin journey. Recognized as Best Facial by New York Magazine and Cosmopolitan, we focus on creating an inspiring, growth‑oriented workplace. Our commitment is to an inclusive environment where individuals from diverse backgrounds can thrive.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.