Shift Lead

About the role

The Shift Lead assists the store manager in leading the Baristas to deliver an exceptional experience to every customer in our retail cafés. Key responsibilities include sharing passion for coffee and knowledge, leading team in beverage preparation and service, planning and executing staff deployment, maintaining store cleanliness and organization, and communicating with the Store Manager.

Responsibilities

• Share passion for coffee and knowledge of specialty coffee with customers and employees
• Leads team in preparing and serving the highest quality handcrafted beverages
• Provides regular coaching and feedback to team members on drink quality
• Learns operations and leads the team in the absence of the General Manager
• Remains calm, professional, patient, kind, and productive in all situations
• Leads and helps with store cleaning, stocking, and organizing
• Able to make decisions in the best interest of the customer as well as problem-solve in the absence of the manager
• Contributes to store goals for achieving sales and improving profits
• Responsible for the opening and closing of the cafe
• Demonstrates respect, integrity, honesty, and knowledge to promote the culture, values, and mission of Equator Coffees

Qualifications and Requirements

• Kind, welcoming, and patient even amid multi-tasking
• Coffee experience preferred
• Retail and/or customer service experience required
• Passionate about coffee and tea
• Can provide ongoing positive and constructive feedback with ease
• Curious to learn and gain knowledge and apply it to daily interactions
• Able to make customers the priority
• Able to work agreed-upon full-time or part-time hours that include early mornings, evenings, weekends, and/or holidays
• Maintains a current state-issued Food Handler Card
• Flexibility to work a variable schedule, including early mornings, weekends, and holidays
• Must be 16 years of age or older