Shift Lead

About the role

The Shift Lead assists the store manager in leading the Baristas to deliver an exceptional experience to every customer in our retail cafés. This includes providing the utmost in hospitality and kindness, consistent high-quality beverages, and specialty coffee knowledge. You also lead the team in operations and share product knowledge.

Responsibilities

• Share passion for coffee and knowledge of specialty coffee with customers and employees
• Leads team in preparing and serving the highest quality handcrafted beverages
• Provides regular coaching and feedback to team members on drink quality
• Leads the team in sharing product knowledge
• Plan and execute the deployment of staff
• Able to remain calm, professional, patient, kind, and productive in all situations
• Leads and helps with store cleaning, stocking, and organizing
• Ensure and uphold store cleanliness, organization, and food safety
• Able to make decisions in the best interest of the customer as well as problem-solve in the absence of the manager
• Contribute to store goals for achieving sales and improving profits
• Will be responsible for the opening and closing of the cafe
• Demonstrate respect, integrity, honesty, and knowledge to promote the culture, values, and mission of Equator Coffees

Qualifications and Requirements

• Kind, welcoming, and patient even amid multi-tasking
• Coffee experience preferred
• Retail and/or customer service experience required
• Passionate about coffee and tea
• Able to make customers the priority
• Can provide ongoing positive and constructive feedback with ease
• Curious to learn and gain knowledge and apply it to daily interactions
• Able to work agreed-upon full-time or part-time hours that include early mornings, evenings, weekends, and/or holidays
• Maintains a current state-issued Food Handler Card
• Flexibility to work a variable schedule, including early mornings, weekends, and holidays
• Must be 16 years of age or older

Compensation

Compensation will be commensurate with experience. Equator Coffees offers a range of benefits including commuter benefits, EAP, free mental health app subscription, employee discount, continuing coffee education classes, free coffee, paid time off, holiday pay, and more. For full details, please refer to the benefits section.