Shift Lead

About the role

Edge of Elsewhere is a new, 12,000 square-foot immersive world of art, puzzles, and mysteries, coming to Somerville in Fall 2026. Inside, players collaborate to solve puzzles and complete storylines as they explore a wide variety of themed spaces and interactions. The Role Shift Leads keep Edge of Elsewhere running smoothly. As the senior person on the floor when the Venue Manager is away, you’ll open and close the venue, set your team up for the day, help lead a team of Guest Experience Associates, and keep the guest experience feeling seamless and engaging. It’s a hands-on, lead-from-the-floor role, and a natural next step for someone who’s ready to guide a team.

Responsibilities

• Open, close, and reset the venue, and keep shifts running on schedule.
• Act as Manager-on-Duty when the Venue Manager is away, and be the first point of contact for questions and decisions.
• Help assign floor positions and keep coverage balanced as the day changes.
• Lead and support Guest Experience Associates on shift - answer their questions, jump in where needed, and keep morale up.
• Handle first-line guest issues with warmth and good judgment, and escalate to the Venue Manager when needed.
• Keep the guest experience feeling seamless; watch flow, timing, and immersion across the floor.
• Watch for guest and staff safety, respond calmly in the moment, and document what happened.
• Help onboard and train new Guest Experience Associates.

Skills

• Some experience in a guest-facing role - guiding, hosting, hospitality, retail, attractions, or live events - ideally with experience leading or mentoring others.
• Comfort being the senior person on the floor and making calls in the moment.
• A warm, steady presence that puts both guests and staff at ease.
• Ability to give clear, kind direction and keep a team on track.
• Comfort staying calm and organized in a busy, high-energy environment.
• Comfortable being on your feet and moving throughout the venue for full shifts.
• Willingness to help with light cleaning and resets as part of every shift.
• Ability to work a flexible schedule based on business needs, including days, nights, weekends, and holidays in Somerville, MA.
• Comfort with technology and point-of-sale / ticketing tools, and a willingness to learn new systems.
• Enthusiasm for immersive or location-based entertainment.
• Experience as a shift lead, team lead, key holder, or supervisor (desirable).
• Background in immersive or themed entertainment, escape rooms, theater, museums, attractions, or live events (desirable).
• Comfort coaching or training newer staff (desirable).
• Interest in growing toward venue management (desirable).

Benefits

• Complimentary tickets and staff perks
• Paid Time Off (PTO)
• Medical, vision, & dental coverage
• Retirement Savings Plan
• And more!

Pay

$55,000 to $60,000/yr commensurate with experience.

Schedule

Ability to work a flexible schedule based on business needs, including days, nights, weekends, and holidays in Somerville, MA. Start Date Late October to early November.