Shift Lead

Benefits

• 401(k)
• Employee discounts
• Flexible schedule
• Shift Leader benefits at Duck Donuts Libertyville

Responsibilities

• Consistently delivers outstanding guest experiences through training and coaching the team and through exemplifying the Duck Donuts standard for exemplary service to each guest.
• Maintains a clean, welcoming, and family-friendly atmosphere for guests and team members alike.
• Follows Duck Donuts recipes and procedures and ensures compliance with federal, state, and local regulations for safety, sanitation, and labor standards in addition to Duck Donuts’ standards while on duty.
• Delegates tasks to team members as needed while also setting a positive example by completing all assigned duties and taking initiative to complete additional cleaning, organizational, and prep tasks as time permits.
• Affords assistance to managers with rollout of system-wide promotional campaigns, limited-time-offers, training initiatives, and updates to policies, procedures, or recipes.
• Communicates concerns to management and works with management to implement plans enhanced performance.
• Maintains cash intake responsibly, takes measures to reduce waste, and monitors labor margins while on shift.

Requirements

• 2+ years of experience in foodservice, preferable with supervisory experience
• An energetic and goal-oriented personality and a proven ability to lead others in a fast-paced environment
• Proven ability to provide exceptional service to guests