Shift Lead

Core Responsibilities

• Drive the shift and motivate an elevated level of service and productivity amongst the dispensary team; assist in operations such as opening and closing procedures.
• High level proficiency and ability to perform the position of Store Associate throughout the shift.
• Ability to hit sales KPI’s at the highest level as well as teach and coach Store Associates to elevate individual and store performance.
• Maintain a clean and organized work environment.
• Answer questions or assist with escalated customer issues to ensure efficient flow and operation of the front of the house.
• Work effectively and respectfully with fellow co-workers and other team members.
• Expert level proficiency in all aspects of retail dispensary duties.
• Communicate and recognize employees to promote a positive team culture.
• Assist in training new employees on policies, processes, procedures, and roles.
• Handle customer and employee requests appropriately.
• Provide administrative and managerial support to General Manager and Assistant General Manager.
• Proficiency in all aspects of cash handling including but not limited to cash drops, closing registers and cash audits.
• Balance cash registers and ensure accurate daily deposits.
• Adhere to all cannabis state-specific regulations and laws to execute and enforce compliance efforts.
• Participate in ongoing education and professional development opportunities.
• Manage operations for smooth opening and closing procedures per hours of operation.
• All administrative duties relating to the POS system which can include but not limited to: Inputting purchase orders, running product reports, and identifying trends.
• Additional duties as assigned by management.

Qualifications and Education

• Must be at least 21 years of age.
• Must be able to pass a background check in order to obtain, and maintain, a Facility Agent card in accordance with Arizona State Department of Health Services requirements.
• Minimum of 1 year supervising or retail management experience with at least 1-2 years dispensary experience.
• Associates or bachelor's degree is preferred; or equivalent combination of education and experience.
• Tech-savvy individual with working knowledge of cannabis POS (point of sale) systems.
• Outstanding leadership, organizational, interpersonal, time management and communication skills.
• Strong attention to detail.
• Knowledge of the cannabis industry.

Physical Requirements

• Requires prolonged sitting, standing, walking, bending, lifting, and use of hands.
• Frequently required physical exertion to manually move, lift, carry, pull, or push heavy objects or materials.
• Frequently stooping, bending, and reaching.
• Must work indoors and outdoors year-round.
• Must work in noisy and crowded environments.
• Lift 25-50 pounds from the floor to a waist-high table when necessary.
• Crouch & bend often.
• Stand for short/high periods of time.
• Sit for short/medium periods of time.
• Walk for short/high periods of time.
• Occasionally sit on the floor or at floor level.
• Handle the responsibilities and routine stress often associated with this position.

Certifications or Training Requirements

• New Hire Orientation & Security Training – New Hire.
• Store Associate Training- New Hire.
• Cannabis Education course – New Hire.
• Additional annual or ongoing training as assigned by management.
• Maintain active Arizona Facility Agent Card – Biannual or as dictated by Arizona Department of Health Services.

Pay

$18 - $20 USD